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11-03-2022 03:29 PM
Hello everyone
I have a service with a field that will fill in the address (location + building) as per the requester. It works fine with my admin user, but when I impersonate it with a technical user, I can no longer see the building field. Do I have to give read access to this field? How can I do this?
Thanks in advance
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11-03-2022 07:26 PM
There may be an ACL which is controlling the visibility of Building and other fields on User table.
Please check the ACLs of User table, specially sys_user.building ACL to know if any restriction is given to that particular field. Then you can make changes according to your requirement.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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11-03-2022 07:26 PM
There may be an ACL which is controlling the visibility of Building and other fields on User table.
Please check the ACLs of User table, specially sys_user.building ACL to know if any restriction is given to that particular field. Then you can make changes according to your requirement.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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11-03-2022 07:55 PM
Hi @MARISA INACIO1,
You have to check the on-load catalog client scripts. as well. If there is logic in which the logged in user as particular access/role or member of specific group, then this field got visible.
Thanks,
Sagar Pagar
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11-03-2022 08:01 PM
Hello,
Looking at the screenshot it feels to me it is a Catalog item and those are variables.
So please check the catalog client script for that catalog item and also the catalog UI policies. It will be one of the two
Please mark my answer as correct based on Impact.