Give read access to a field from user table

MARISA INACIO1
Tera Contributor

Hello everyone

 

I have a service with a field that will fill in the address (location + building) as per the requester. It works fine with my admin user, but when I impersonate it with a technical user, I can no longer see the building field. Do I have to give read access to this field? How can I do this?

 

 

MARISAINACIO1_0-1667514299533.png

 

Thanks in advance

 

1 ACCEPTED SOLUTION

AnubhavRitolia
Mega Sage
Mega Sage

Hi @MARISA INACIO1 

 

There may be an ACL which is controlling the visibility of Building and other fields on User table.

 

Please check the ACLs of User table, specially sys_user.building ACL to know if any restriction is given to that particular field. Then you can make changes according to your requirement. 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

View solution in original post

3 REPLIES 3

AnubhavRitolia
Mega Sage
Mega Sage

Hi @MARISA INACIO1 

 

There may be an ACL which is controlling the visibility of Building and other fields on User table.

 

Please check the ACLs of User table, specially sys_user.building ACL to know if any restriction is given to that particular field. Then you can make changes according to your requirement. 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Sagar Pagar
Tera Patron

Hi @MARISA INACIO1,

 

You have to check the on-load catalog client scripts. as well. If there is logic in which the logged in user as particular access/role or member of specific group, then this field got visible.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

Looking at the screenshot it feels to me it is a Catalog item and those are variables.

 

So please check the  catalog client script for that catalog item and also the catalog UI policies. It will be one of the two

 

Saurav11_0-1667530820471.png

 

Saurav11_1-1667530851974.png

 

Please mark my answer as correct based on Impact.