Redirect Retired Knowledge Article To Replacement Article.

Manal AQUIL
Tera Contributor

‎10-25-2022 08:03 AM - edited ‎10-25-2022 08:49 AM

Hi Community Member,

 

Since, in Tokyo as per below documentation. We have been introduced to choose replacement article when we click on retire in knowledge article.

 

https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/knowledge-management...

 

 

Hence, I am trying to achieve when we search for retired knowledge article from knowledge portal it should redirect me to the replacement article and other 404 result not found should be displayed.

 

Kindly, help me understand how to achieve this.

 

Regards,

Manal

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Allen Andreas
Administrator
Administrator

‎11-03-2022 01:34 PM

You've posted a duplicate question and I've answered your other post found here: https://www.servicenow.com/community/it-service-management-forum/set-up-301-and-404-redirects-for-re... 

 

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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