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Give some text in one field then it should be populate automatically in another table field

Prasad Kumar
Tera Contributor

whenever I post any text from the "additional comments" field of the sc_task table, then it should be reflected (will be posted automatically) in another table field which is "additional comments" of the sc_req_item table.

and the same thing will occur in reverse like 
whenever I post any text from the "additional comments" field of the sc_req_item table, then it should be reflected (will be posted automatically) in another table field which is "additional comments" of the sc_task table.

1 ACCEPTED SOLUTION

Sohail Khilji
Kilo Patron

Hi @Prasad Kumar 

 

Here is the solution !

 

 

You need to create a business rule on both tables copying additional comments vice versa.

 

https://www.servicenow.com/community/itsm-articles/copy-additional-comments-from-ritm-to-sc-task-and...

 

I hope this helps ...


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

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View solution in original post

2 REPLIES 2

Sohail Khilji
Kilo Patron

Hi @Prasad Kumar 

 

Here is the solution !

 

 

You need to create a business rule on both tables copying additional comments vice versa.

 

https://www.servicenow.com/community/itsm-articles/copy-additional-comments-from-ritm-to-sc-task-and...

 

I hope this helps ...


☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....

LinkedIn - Lets Connect

Prasad Kumar
Tera Contributor

@Sohail Khilji  Thank you very much for this, it is very helpful.