Glide Record is not working in Business Rule

[kapilscs]

Hi All,

Below is my business rule which is trying to fetch Assignee Group role however it is not working, grRole.getDisplayValue('role') is not fetching any value.

(function executeRule(current, previous /*null when async*/) {

  //var temVar = new HelloWorldSN();

  //var assinGrp = temVar.func2();

  var assigneeGroup = current.getDisplayValue('assignment_group');

  gs.log("assigneeGroup" + assigneeGroup);

  var grRole = new GlideRecord('sys_group_has_role');

  grRole.addQuery('group',assigneeGroup);

  grRole.query();

  var temRoel = grRole.getDisplayValue('role');

  gs.log("temRoel "+ temRoel);

                              if(grRole.next()){

current.setValue('x_95063_servicenow_assigneegrouprole',"itsm");

  current.update();

  }

})(current, previous);

Regards

Kapil Shinde

[Pradeep Sharma]

Can you please ONLY share instance URL and I will take a look.

[kapilscs]

Please find below, just to highlight that tomorrow I have a demo with the customer on this instance. Thanks for your help.

https://dev21184.service-now.com/

[Pradeep Sharma]

I just tested for one of the record "INC0010166" and I see assignegrouprole was populated. I also updated business rule to BEFORE and removed current.update().

As I mentioned don't use current.update() in before business rule to avoid performance issues.

Let me know if you have any questions.

[SanjivMeher]

Hi Kapil,

Did you try this in a Before Business rule/Onupdate? Also what type of field is x_95063_servicenow_assigneegrouprole?

var assigneeGroup = current.assignment_group;

  gs.log("assigneeGroup" + assigneeGroup);

  var grRole = new GlideRecord('sys_group_has_role');

  grRole.addQuery('group',assigneeGroup);

  grRole.query();

  var temRoel = grRole.getDisplayValue('role');

  gs.log("temRoel "+ temRoel);

                              if(grRole.next()){

current.setValue('x_95063_servicenow_assigneegrouprole','itsm');

  }

})(current, previous);