For an Incident ticket I want to hide the Urgency variable and show the calculated Priority variableWhere do I find and add or remove variable shown in the ticket header for an Incident? Where do I find and add or remove variable shown in the ticke...
Hello Everyone, I have a requirement, If Parent incident is closed, all associated child incidents should get auto close. How to Achieve this through Business rule. Please Provide Solution.
What is the order of evaluation or record ACL? Is it like, 1. Match object against table level ACL rule 2. Match object against field level ACL rule (OR) 1. Match object against field level ACL rule 2. Match object against table level ACL rule ...
Hi,When reviewing table schema's I noticed there are the following filters:referenced tables = ?referencing tables = I assume this means means the table is referencing another table e.g. 'problem.reopened_by' references the sys_user table. extended t...
I am trying to write an ATF test that should be simple, but has one sticking point right at the beginning. I need to impersonate a member of a specific group. Best practices say that we should not directly impersonate an existing user, so I have two...
Hello,I have logged into my PDI Utah instance for the first time with the plan of playing around with Theme Builder. I have installed the Theme Builder plugin and it says that it is installed however. When I search Theme Builder in the Application Na...
Hello community Bit confused with "!==" In the script. I know !== Will check both value and type. Thanks in advance
Hi All,I have requirement to update only the variable/fields available on the form at service portal and not RITM/SCTASK.but I am unable to get that information in catalog client script as g_form.getFieldNames() or g_form.isVisible() methods are not ...
What does natural language query allow you to do on a list?Speak to the condition builderOr automatically select a filter based on keywords.
I'm doing a simulation and this question came up. I found this link (https://docs.servicenow.com/en-US/bundle/sandiego-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.html) where I could see that one of the answers would be option...
When requesting to move a catalog item to production, we need to provide a detailed backout plan in our change requests. I have a catalog item that has 5 different update sets that need to be imported, previewed and committed. I believe only the last...
Hi Team, I have two variables on a catalog item "Group Request" 1. Impacted Users (List Collector)2. Main Assignment Group (Reference) "Reference Qualifier : javascript: new global.SIName.getAssignementgroups(current.variables.impacted_users)"...
I am trying to trigger to execute a scheduled job to run immediately. Upon completion the script should call and execute the scheduled job but its not working.Can anyone assist me in accomplishing this, below is the script I am using (function runTra...
Need Assistance in Report design-multi level pivot report (columns are in Alphabetical order. we required to customize the order as per business requirement).Example: As shown in below picture for the 'Active' column false is displayed before true be...
Can anyone give real-time use case with brief explanation where we can only go for "After" BR and not "Asynch" BR. Asynch BR just can be used in that scenario. P.S: I'm just trying to understand the difference between the two BRs with example. -Thank...
