How to automate for notifying if a task isopened
I want to send notification mail reminding that a task is opened. The mail should be sent every 6 hours until the task is closed. Please help its urgent
Forum Posts
Resolved! Variable Not in Catalog Item But Appearing in Flow Designer Context
Hello,Description:I have a catalog item that does not contain a specific variable in its configuration. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable.I have checked:The catalog it...
How to properly tie CI's to Change Requests
Hey Guys, Sorry if this is the wrong place but I wanted to know the best way to relate ci's to a change request. My company is wanting to basically tie a Service and Service offering at the Change Request level and actual CI's at the change task le...
Resolved! Change the position of Add attachments in the catalog item
How to change the position of the Add attachments in catalog item.Please go through attachment for more details.
How to enable mentions in a custom journal field.
Hi,How to enable mentions in a custom journal field.Can anyone please help on this, It will be useful. Thanks!
Flow designer getting failed while using OOB actions. can somebody explain why its coming ?
My flow getting failed every time in step two "Update Record" action. via dot walk i'm trying to read the RITM record and updating the Approval status to requested.But its failing in some cases for example out 10 requests its failing 7 times. latter ...
Resolved! Unable to move UI Action Modal in an incident
Hi everyone, hope you can provide me with some ideas / or a yes or no for this issue. We have a UI action modal on our P1 incident form to allow our MIM's to send a Text Message out when a P1 is ongoing. The modal pop up once the UI action is selec...
Resolved! need to dispaly pop up when firstname and lastname and email id exist in the user table.
Hello Everyone, Could anyone please help me on this. I have three variables(first name, last name and email id) in a catalog item to create new user. If some one will enter first name and last name in the variables if first name+ last name is exist i...
count of list visiblity location chnage
Hi Everyone, Here i have attached one Screen shot . In that i want to change the location of the count of list visibility. I want to visible on right side top corner means below image location for this i want the solution. can any one provid...
configuration item
Filter Retired Configuration Items from IncidentAlready there is an existing reference qualifier with script include then how to do modification
Resolved! UI action Condition
Hi Team, I want to put a condition on Cancel Request UI Action, this button should only be available/visible on RITMs whose Item belongs to the Service Catalog. How write a condition on this Requirement. Regards,Abhilasha G T
Configuration item
Already there is an existing reference qualifier with script include then how to do modification
Using Business Rule
How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned theTo prevent self approvals "marking their own homework"..
🚀 ServiceNow Yokohama Update: Standard Change Proposal Now Uses Flow Designer!
In previous ServiceNow versions, the Standard Change Proposal process was managed using Workflows. However, with the latest Yokohama release, this process has been modernised and is now powered by Flow Designer! What's the Impac...
Resolved! AWA
Hi Experts,We are trying to implement Advanced work assignment for HR agent workspace and I need to do a POC.Where should I start.What are the use cases for this AWA concept.What are things that should be noted while we implement thisPlease guide me ...