Hi folks,
I am hoping to get your advice on Global search access control. I have recenlty modifed a few script includes functions that some of our cour Access Controls currently refer to. Long strogy short, the idea is to simply the security model for example, it used has 5 levels, and now simplying to only two, Gernal and Increated. Every thing has worked quite well, except the global search in a non-support view (we call it Self Service) which allows external users who has no groups or roles in the system to be able to raise requests like HR, Finance, or System.
My question is that the external user can raise a request (e.g HR) and view it in My Requests
however, when trying to search the job number in the Global search, the result found no such record.
I have tried to troubleshooting by returning true any how in the script includes I have touched without luck, referring to Administering Global Text Search - ServiceNow Wiki I checked a copule of sys_properties settings which seem to correct. like
glide.ui.text_search.enable = true
glide.ui.can_search = itil,text_search_admin,admin,sales
It would be highly appreciated if anyone could advise.
Kind regards,
George
