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Flow Designer Query

I'm trying to fetch files from Mid Server to attach to a data source and run transform to move the data to Target table. I am trying this approach -Scheduling a flow to trigger every day at 12 midnightThe flow will call an actionI'm not really sure w...

ArnabB by Tera Contributor
  • 830 Views
  • 7 replies
  • 0 helpfuls

How to see scheduled report from the report itself?

I have scheduled a report with few users from the report but later I want to add few more users but when I click on scheduled from report it is navigating me to new schedule instead of existed schedule on this report? is there any way that I can look...

Resolved! Export to XML form script not woring

Hi Everyone I'm trying to export list of records in XML, it is not working, showing the XML text in new tab.However when I export in CSV, its working perfectly fine. var url = 'sys_ui_bookmark_list.do?XML&sysparm_query=user=' + current.sys_id; action...

Can we configure SLA's on approvals

As part of my Workflow, I had some Approvals on (sysapproval_approver table), client requested me to capture the time taken for the approval decision. Can we create an SLA definition for the same and capture the time taken for approval. Suggest me ho...

Resolved! Sla for multiple approvers on RITM

HI All ,I have a requirement  of adding multiple sla's for Ritm based on approval's after which once all approved will create sctask .Now 1. approval goes to manager - 1sla triggers for 2 Business days .2. approval goes to one group - 1 sla for 4 bd ...

thirumala2 by Tera Guru
  • 669 Views
  • 2 replies
  • 1 helpfuls

Resolved! On-Call PTO with peer approval

Hi All, We're trying to implement On-Call and from what we see, PTO can only be approved by the manager.  We want this to be peer managed instead.  So one of 2 options:When a resolver requests Time-Off, then a request is sent to resolver's teammates,...

Set closed_by to system

I am trying to set closed_by to system in a scheduled job that would automatically close the record that match certain conditions. How can I do that? There is no System Admin in the User table but  job runs as system. Tried to set displayvalue to sys...

samadam by Kilo Sage
  • 660 Views
  • 6 replies
  • 0 helpfuls

Resolved! Want to remove a prefix from a field

Hi Community, I want to remove 'ROCG' keyword from a field which contains values as ROCGTPO12344 etc in this field.  I have written a BR but its throwing some error.var record = new GlideRecord('xyz');record.query();while (record.next()) {         re...

Resolved! Comparing two fields on service catalog form

Hi  Need help on below requirement. Can someone help on this?we need to compare two fields and one field value shouldn't be exceeded and it should be negative always.we have written onchange client script to allow only negative values but not able to...

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Comments are populating multiple times on RITM

I have written an script include which is called by an async insert business rule which basically calls the api after that we receive a Ref id from response which we update in the worknotes from there another after update business rule is written whi...

Navin1997 by Tera Contributor
  • 483 Views
  • 3 replies
  • 0 helpfuls

How to Add a Custom Tab in User Preferences in ServiceNow?

Hello,I want to add a new custom tab in the User Preferences section in ServiceNow, as shown in the attached images.Could someone please guide me through the process or share the steps to achieve this?   Any documentation or examples would be greatly...

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nehaaress by Tera Contributor
  • 277 Views
  • 1 replies
  • 0 helpfuls

I want to create the button as homepage banner in servicenow

@Ankur Bawiskar Hi Ankur good evening hope you doing good Requirement: In the ServiceNow homepage banner I need to add the button for "employee center". Once we click on that button it will go to the Employee center home page. How I will achieve this...

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IST Time format not working in Scheduled report

IST Time format used for the scheduled report to be sent to the respective recipients is not working. But when GMT format is used the scheduled report runs as expected. Please help me with this issue.