Hello All, I have installed the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml). As a result, I can now see three out-of-the-box (OOTB) solution definitions. I am seeking clarification on the steps required for the set...
Could you help me with a service now API to create a change request including change tasks and outage record using scripted rest api? Below script is only creating change request, not ctask and outage.(function process(request, response) { try { ...
Hi, When we reply any of email, the state should updated from resolved to inprogress, this is working when we reply from outlook but the same thing we tried from gmail inbox it triggering but not updating the state from resolved to inprogress, it is ...
HiIn the request module -what is the OOB functionality for report on the following The total time a request has taken from when the time the REQ is Open to when it was Closed. The time the RITM was created and then went into a state of Open to Appro...
Hi Knowledge Management - checkout option is disabled on Published articles and Pervious version of the KB article which are retired their workflow state should be outdated but is it in retired state. What might be the reason ?
Not getting new instance for Xanadu version
I have requirement where a catalog item 'After hours support' form should be only visible outside of working hours i.e. It should be only visible between 5pm EST and 8 am EST. After 8am link should not be visible on portal till 5pm. Can you suggest h...
We are planning to configure Instance Data Replication between prod and two lower instances to syncronize user data from prod to lower instances.Please confirm on below questions:-1 . Instance Data Replication is applicable to sys_user table ?2. is I...
Hi Everyone,Requirement:When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.I have created a flow and defined the approval. Now how should I trigger the Notific...
Hi, I'm creating a dashboard that will list tickets created for a specific problem, these tickets have an external reference field. I want to be able to list new tickets for that day, but, also to only show ones where the external reference field is ...
Hey folks, I’m writing this in the hope that it might help others. We're currently experiencing an issue with the brand-new auto-rollback feature in the auto-update process of the following version: mid-linux-container-recipe.xanadu-07-02-2024__patch...
Hello Team,I have a requirement regarding inbound email updation/creation, so pls check the below requirement:"As a user, want to ensure no records are created when inbound email is received, however updates are okay, Inbound actions, including flow ...
I want to add the Begin and End information from the Outage window to the CHANGE form layout so that an user can see the outage window from the CHANGE ticket itself. The highlighted information above needs to appear here - What is the best way I ca...
Hi Everyone, i am trying to move few changes in inicdent from my dev environment to test environment. all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors : ther...
I have setup a REST API integration between two ServiceNow demo instances using OAuth2.0 integration. Below is the screenshot of the application registry from the target instance. Below mentioned is the screenshot of application registry from the sou...
