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Adding 1 Change record to multiple Stories

Good Day,  Wanted to find out if anyone else has experienced this or know how we can solve it. We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add t...

LivashanN by • Tera Contributor
  • 993 Views
  • 7 replies
  • 3 helpfuls

Delete backed out update set

Hi,I did push my update set to qa from dev region for fix and workflow where fix is applied was stuck on loading page ,I did back out updates and tried to reimport updated workflow from dev again but still workflow is stuck on loading page. I would l...

Resolved! Virtual Agent & Live Chat on separate portals

We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...

Ryan Maddock by • Tera Contributor
  • 2869 Views
  • 3 replies
  • 0 helpfuls

UI Builder

Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.

Virag1 by • Tera Contributor
  • 1065 Views
  • 5 replies
  • 0 helpfuls

Dynamic Walk-up Experience reasons

Hi all, We've been implementing the Walk-up Experience for one of our customers. The customer has several services and not all of them are provided on-site, but online.So, we would like to configure walk-up reasons that are visible dependent on the c...

Resolved! Location last system update

Hi, I am looking to add a widget to my dashboard that shows the last time Locations were updated in Service Now.I can run the number of Locations that are active but cant find a way of getting just a date  Is this possible ? Reason asking we have ide...

Export a EXcel of SLA conditions altogether

I'm trying to export a excel file of the SLA Details from SLA definition table. When I'm extracting the data from the list view the SLA conditions are not captured properly. For example if the Start condition as the filter as Configuration Item is on...

Resolved! Order guide approval at REQ level with flow designer

Dear community, I need to configure a first approval level at REQ level for an order guide but I haven't managed to make it work. I want to make it with flow designer.Which trigger should I set? I've tried with both "Catalog Item" or "Create record" ...

Regarding form access

i have arequirement  that i have incident form that need to show to one user and should not visible to another user . how can i achieve this in servicenow.can any one expain me with answer .    @Ankur Bawiskar 

sehulpiku7 by • Tera Contributor
  • 438 Views
  • 2 replies
  • 0 helpfuls

UI Action creating new records

I am working on creating a UI Action form button This action should first look at 8 different fields and make sure they are all populated.  If any of them are not populated then it should display a message saying "All fields must be completed" and ta...

Resolved! Report not populating User's location

Hello- New ServiceNow Platform Owner here!  We recently imported the location user attribute into our platform. When we run a report and add the location field, the user's location is returning as empty. 

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