Global search not returning results

[Justin Abbott]

My goal is to allow users to search Asset records using the Global Search bar in the top-right corner.

I have added the alm_asset table to the Search Groups, yet when I search an Asset by Asset Tag or Serial Number, no results are returned.

Any help or advice is greatly appreciated. Thank you!

[mike_pryor · Accepted solution]

Hi Juabbott,

I would check to see if your alm_asset table is being indexed (Text Index is checked on the Collection dictionary entry for that table) and if it is already set, you will probably need to re-index the table.

You can index a single table by following the steps found here:

Administering Zing Text Search - ServiceNow Wiki

Let me know if this works out for you

[Justin Abbott]

That worked! Thank you, Mike.

[mike_pryor]

No problem!

Glad to help!

[shalini44]

Helped my fix a similar issue in our environment.