How to calculate time effort spent on ticket in Service Now
Hello Community, How to calculate time effort spent on ticket in Service Now. Thanks in advance
Forum Posts
we have a multi select field. based on that approvals should route.
There is a multi select field on the form where we can select multiple values. based on values selection approval should route. if we select 3 values based on those 3 values approvals should route to 3 groups one after one. Could someone assist me ho...
I am trying to create a report that dot walks to the Risk Assessment Q on Change Request
Basically, I am trying to create a Change Report that will allow me to: 1) View the total Risk Assessment Score from the Risk Assessment BEFORE Conditional Rules are applied; so if the Risk Assessment Score was Low, but the Conditional Rules pushed t...
Resolved! VTB Error: "You do not have permissions to modify this record"
Hello All,Looking for some guidance on this Visual Task Board (VTB) permissions issue. Users on a VTB keep getting the error "You do not have permissions to modify this record" when they try to move a ticket from one State lane to another. Even ticke...
Resolved! How to trigger an approval to group through flow designer
Hi Community, I hope you’re all doing well. I need assistance in setting up a service catalog item approval workflow. The requirement is as follows:If the requestor's email domain is @abc.com, the approval should be routed to the Hardware Approver Gr...
how to autopopulate first name and last name when caller changed in incident form through script inc
How to auto populate first name, and last name, when caller changed in incident form through script include in ServiceNow?
Resolved! Dashboard - share issue
Hi Forum i created a dashboard and shared it with 2 groups and 3 usersall have editor rights but they get "Report visable only to a specific user or group"
Resolved! Update child priority field when it changes on the parent record
I need assistance with the following: when the priority field is updated on the incident parent record, this is not updated on the associated child task record. I need this to also update whenever the priority field changes
Variable Attribute is not working for platform view
Variable Attribute is not working for platform view not on Service PortalBelow is Screenshot for variable AttributeIts not working on PlatformIts working on Service Portal
script is not working
HI All, I am receiving the current location id :var queueId = $sp.getParameter('location_id'); I need to Glide the table var gr = new GlideRecord('wu_location_queue');gr.addEncodedQuery('nameSTARTSWITHAmerica Walk Up Support^ORnameSTARTSWITHBengaluru...
@ tagging in Additional comments and work notes at the RITM level
If we @'a user' in comments and work notes in change, incident, and SCTASK we get the correct prompt. It shows which user (s) 'cannot see record'.When we do this in a RITM, the tagging is not working.We are on Washington DC Patch 7a.Question - I tho...
In SC Task form UI action button
Hi All, In sc task form have ui action button, The button called create story. When i click on create story then assignment group auto populate in story based on task group.Task group into story table assignment group. when click on create story butt...
Resolved! Can we update the help text on magnifying glass in the reference field.
Can we update the help text on magnifying glass in the reference field.For example: As shown in below screen shot. it is showing "Lookup using list".Can we update the help text when we hover over the magnifying glass?
Resolved! Need to auto populate assignment group in Transfer order line Task Form
Hi,I need to add assignment group field in Transfer order line task form and i need to auto populate that assignment group value with the transfer order form of "To stockroom " assignment group value.Please help me .
Resolved! How to create a database view?
Hi,I have two table "x_feedback" (Custom table) and "sc_request" table.Table "x_feedback" have a field which name is 'task' it is a reference field and comes from table "task".Can we put where clause with dot walking?How can we make database view ple...
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