"When attaching documents to incident tickets or knowledge articles（When the paperclip-shaped button in the image is pressed）, I would like to display an alert message via a popup or similar method. Does such a feature currently exist in ITSM? If so,...
I am using copy change functionality and listed an m2m table in the list in 'com.snc.change_request.copy.related_lists'. I checked the acl and itil has access to create records still the related items from parent change are not getting copied. Is the...
We want to build a form based approach where manager will input the new user information through access catalog item in ServiceNow. The SN should connect to Entra and send the user information (firstname,lastname,etc) to Entra so that Entra can invo...
Our ServiceNow instance is self-hosted (on-premises). We want to add our company watermark to all pages, both in the Main UI and the Service Portal.I reached out to ServiceNow, and they confirmed that there is no out-of-the-box (OOTB) functionality o...
Hello all, I built a flow that if an INC Task field is changed, then its parent INC work_notes are updated annotating that something has changed on the same Child INC Task. It seems to work fine except for when I add work notes to the INC Task....
Hi,Using Display BR that automatically populates the "Short Description" field of a Problem Task with the "Problem Statement" from the related Problem when the task is created. Additionally, ensure that the "Assignment Group" and "Assigned To" fields...
Hi,Create a business rule that copies work notes from a Problem Task to the associated Problem whenever worknotes are added to the Problem Task. Please help me out with the business rule. Thanks,
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Hi Team,How we can restrict retired CI to auto populate in Impacted services from affected CI when configuration item changes under change management module?Can someone please guide how we can achieve this ?Thanks in advancePriyanka
Hello, In ATF, we have two Record Query steps with different conditions for the same table. These two record conditions are called in the Set Field Values step(PFA). When I call these two records, I am getting the sys_ids instead of the record number...
Hi there, We've come across a notification titled 'New message(s) in CHGXXXXXX' however, when following the link to view said "messages" I get this (attached)Can anyone tell me what this notification is referring to please? Thank you!! Jess
Hi, I have a requirement for AP cases, the case is created & assigned to a team and when the case is re-assigned to another group for any details. the first re-assignment date/time of the case should be captured. I have created a date/time field to c...
Hi all. I apologize for the title, I'm having a hard time with how to easily say what I am trying to achieve (which probably is leading to me not being able to search for help well). Best to use an example of what I'm trying to achieve. To start, we ...
We are using Jira spoke to Integrate with Jira. We are not getting any way to update reference field at Jira side for example Assignee, Reporter. Please help us to handle this issue.
Hi All, We have requirement where we are integrating ServiceNow Incident with Salesforce Case. This will be uni-directional integration where we will be sending information from ServiceNow to Salesforce. Integration will be through Salesforce Spoke. ...
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