Group approvals not moving to "No longer Required" after one member approves

[Frantisek_K]

Hi,

we have the following scenario:
Normal Change with the ootb Flow triggering Change Approval Policies.
When the Change moves to Authorize we have two approvals, one Group approval and one Tech approval.
If the any member of the Group Approval approves, the other Approvals just stay as is (Awaiting approval), as soon as the Tech Approval is done the Change is approves and all other Group Approvals move to "No longer Required".
This happens even when the Group Approval condition says Any group member approves.

The problem is that we need the Group Approval to change all other group Approvals to "No longer Required" as soon as any of the Group members approves. This is not happening ootb for some reason.

There is also a BR "Moot user approvals for group", that should take care of this, but it does not work when the approvals are handled in the Flow.
I did not find a way or how technically that ootb Evaluate Approvals action really works and why it waits until the second Tech Approval is done.

[Sujatha V M]

@Frantisek_K  Please refer the below, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824268

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Frantisek_K]

Hi,
I saw this article, but it does not apply for us. There are no custom BRs on Approvals nor Group approvals table.

I previously checked the BR and to me it seems the issue is in the ootb BR.
It checks whether the Group Approval was triggered from the Flow action. Which is True. Then it negates and it does not run the Script to ignore other approvals.

It lets the Flow Action evaluate these on its own.
So Im wondering if we have to customize this ootb BR to make it work or there is some other option we might have missed.

[Sujatha V M · Accepted solution]

@Frantisek_K Appreciate your analysis on this. Being out the box, this shouldn't be an issue. 

Can you check the below incase if not reviewed earlier, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1561381

OOTB BR : 

I tried in my PDI and the group approval activity works fine in flow. 

Suggestion : Raise a support case with ServiceNow to check on this OOB issue, if there is no customizations from your end. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Frantisek_K]

Hi,

This goes through this logic:

At first glance it seems working. Will give it few more rounds to see if all the approvalls still work as needed.

Thank you