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Group names showing as "empty"

tulasi8
Tera Contributor

Hi Community,

 

For one of the user in "sys_user"  table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar 

 

Regards,

Tulasi

17 REPLIES 17

Ankur Bawiskar
Tera Patron

@tulasi8 

may be that group name got cleared and hence it's showing as empty -> check this

earlier -> it shows the group name in related list

AnkurBawiskar_0-1785925737696.png

later -> after clearing the name field on group record, it shows as empty in related list

AnkurBawiskar_1-1785925777360.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar will it be any problem , if it shows as empty ?

@tulasi8 

but in production why would group name be empty? It should not

If it's DEV or UAT then it's fine as it's data issue

but if this is in production then inform your customer about this.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar IT'S only for one particular user itself, for others its looking as expected.

tulasi8
Tera Contributor

@Ankur Bawiskar and also , same role it's showing more than thrice in roles for this particular user only . Can you please help on this