Group names showing as "empty"
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3 hours ago
Hi Community,
For one of the user in "sys_user" table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar
Regards,
Tulasi
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2 hours ago
may be that group name got cleared and hence it's showing as empty -> check this
earlier -> it shows the group name in related list
later -> after clearing the name field on group record, it shows as empty in related list
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
@Ankur Bawiskar will it be any problem , if it shows as empty ?
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2 hours ago
but in production why would group name be empty? It should not
If it's DEV or UAT then it's fine as it's data issue
but if this is in production then inform your customer about this.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
@Ankur Bawiskar IT'S only for one particular user itself, for others its looking as expected.
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2 hours ago
@Ankur Bawiskar and also , same role it's showing more than thrice in roles for this particular user only . Can you please help on this