have this audio playback ever worked for anyone ?

[chercm]

Hi i found this option and was wondering did it worked for anyone ?

if you manually trigger it is working but when the onsite in or online check , no sound is being played 

[ersureshbe]

Hi, Did you check the user role of that person. Plc compare offshore and onshore role person. Try with same role tagging and try the test pls.

[chercm]

@ersureshbe  i am using this user 

[ersureshbe]

Hi, Have you examined the role associated with supporting the ability to play and hear the voice? Additionally, please ensure that this role is also linked to the 'Abel Tuter' account. Lastly, kindly proceed with the testing.

[chercm]

@ersureshbe Have you examined the role associated with supporting the ability to play and hear the voice? i thought the walkup login should be able to play the sound .