Help trying to get to do action URL

[arobertson]

Hi.

For a few weeks now we have been stumped technically with a requirement.

We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalog client script.

As the URL never changes "https://instancename.service-now.com/sp?id=hrm_todos_page" we are unable to pass/read any parameters for use in our onLoad catalog client script.

When I inspect the page, I can see the URL in the console. Is there anyway to get this?

I did try the following but it only gave me the cat name sys_id and not the universal task sys_id.

var incSysid = g_form.getUniqueValue();
    alert(incSysid);

[arobertson]

Please see above post where I have explained it a bit more.

[arobertson · Accepted solution]

Just an update as ServiceNow provided a few recommendations:

Here are some recommendations that we can suggest:

Recommendation 1. Retrieving the UNT number from the DOM, since the widget does not change, you can use the widget's sys_id as class name by prefixing v and get the innerText of the DOM element, and parse the text to get the UNT number

Recommendation 2. You can also customize the widget to get the data object from the parent widget and fill the form

Recommendation 3. In this, you can submit the catalog item beforehand when the UNT gets created, and assign a task to the requested user to accept the assets. In this, a task is assigned to the user, and you can create custom actions like "I accept assets" with all variables shown, which can be shown on the task from the RITM for the Todo page.

Docs:

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

[arobertson]

We have gone for option 1 at the moment using this code to get all the text.

// Get all text from widget "To-dos task Line Item".

    var text = top.document.getElementsByClassName('va4716c8f53d3130030f3ddeeff7b1288')[0].innerText;

We then parse that text to get the UNT number.