After posting the worknotes they are still on the worknotes field Custom Declarative action
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2 hours ago
Hello All,
I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.
everything is working fine all the things.
One glitch here when i cliekd on resume and provided worknotes it updates the worknotes but the worknotes field still contains the old value what we have provided.
The config i have done by looking at the resolve declarative action on the incident field.
Please see the screen shots>
Now if you see the third image the worknote what i have provided it is already posted but the worknotes field still contains the value "Testing Worknotes-from popup". As worknote is already posted it should not be here again.
Why this is happening and what i should do to fix the issue?
@Ankur Bawiskar any idea?
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an hour ago
how did you replicate it?
There must be some config or may be your browser is saving that input box
Did you try in incognito window?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago - last edited an hour ago
Hello @Ankur Bawiskar
Yes i have created a declarative action and a view added those two fileds on the view and in the action payload called this view.
also have done ux add on mapping then it was configured and it worked Yes in Incognito mode also this is happening.
I found something the below but no help
https://www.servicenow.com/community/community-central-forum/comments-and-worknote-field-on-service-...
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an hour ago
same comments showing up for all uses all the time or the latest comment added on that input box?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
might be platform issue, PRB1973244
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
