Hi @Barath P
Client licensing in ServiceNow is often a bit of a black box—it’s not always easy to understand, and there’s rarely a straightforward answer.
From what I know, every role is technically licensed, but some roles like ITIL, Admin, and Approver are considered paid roles, while others may be free.
To get a clearer picture, you can review the roles available in ServiceNow. However, as a general rule, when discussing licensing, it's best to contact your ServiceNow account representative and discuss it directly with them.
https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/subscription-m...
https://www.servicenow.com/docs/bundle/zurich-application-development/page/build/custom-application/...
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
