Help with client script to hide section on form

[dalewechsler]

I've read many posts about this and followed SN Guru posting about this as well. I've tried several versions of the script below and it still won't work:

This is an onChange client script - supposed to hide a section unless Category = XVALUE. Here's my script (info messages are just so I can see what the script is doing). What have I done wrong? The section will not be hidden - shows no matter what. I've also tried as onLoad script - still no dice. Any help greatly appreciated! The info messages, btw, behave as expected. The section will not hide though.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === 'XVALUE') {

          return;

    }

    //Type appropriate comment here, and begin script below

              var sections = g_form.getSections();

      var val = g_form.getValue('category');

              g_form.addInfoMessage(val);

    if (val == 'Firewall'){

  g_form.addInfoMessage('Show ' + val);

  g_form.setSectionDisplay('firewall_info', true);

    }

    else{

  g_form.addInfoMessage('Do not show ' + val);

  g_form.setSectionDisplay('firewall_info', false);

      }

}

[Ankur Bawiskar]

Hi Dale,

This line of code should be sufficient for your code. Just check in browser console any error stopping it from being hidden.

g_form.setSectionDisplay('schedule', false);

https://www.servicenowguru.com/scripting/client-scripts-scripting/showhide-form-section/

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[dalewechsler]

Thanks for the reply. I had the simpler script, but still didn't work. I'm using the same script going back and forth between onLoad and onChange to find one that works.

[vinothkumar]

Hi Dale,

Check whether is there any field are mandatory in the section, if so make it as mandatory false and then try hiding the section.

[dalewechsler]

Thanks Vinoth - that seemed to be the problem with hiding it, which is unfortunate, as that is one reason for hiding the section - because it has a bunch of fields only relative to one type of change, and they should be mandatory. Was hoping that hiding the fields would also suppress the mandatory attribute. Any way around that?

Thanks again!