Help with SM Planned Maintenance Module

Jon23 · ‎10-14-2015

Trying to use the the SM Planned Maintenance application but it's not triggering a facilities request.

I've gone through the Wiki but still nothing - Anyone successfully using this module who can provide some help on where I may be going wrong?

Jon23 · ‎11-25-2015

ServiceNow support have come back with a solution which correlates with claytonberry findings and appears to fix the issue

The issue was a Maintenance Plan (MP0000015) which was installed when I loaded the demo data. This maintenance plan is looking at cmdb_ci_dc_inverter table, unfortunately that table does not exist on my instance. Due to this issue no maintenance plans ran!!

I deleted the MP000015 plan and confirmed that my test maintenance plan generated a ticket - . (Still more testing to do but looks promising)

Dr.Bruce you probably installed the demo data and its the same issue. Let me know if it works for you.

It's concerning that one incorrect MP stops all plans from processing. I also need to confirm if the first solution supplied (change the script include) is still needed.

View solution in original post

mollyclark7 · ‎10-14-2015

Can you share some info about how your maintenance plan is set up?

Jon23 · ‎10-14-2015

Hi Molly,

I created a new maintenance plan with the following:

Used an existing schedule 'Tyre Rotation' (values edited in an attempt to trigger an FCR)

Dr_Bruce · ‎10-26-2015

I've got the same problem - did you manage to get it working?

We're aiming to get our FM group onto SN in the next month (maybe 2 !) so planned maintenance is quite important

Bruce

Jon23 · ‎10-26-2015

Still not working. I have opened a ticket with ServiceNow support.

Last response I received:

2015-10-21 15:13:51

I'm working with a team lead on this issue and am also investigating a known issue that may be relevant to this situation.