Help with the CIS-ITSM Exam questions. Confused on the Options.

[Vaishnavi35]

Hi,

I think it is 3rd Option. I wanted to confirm this.

1) When creating a problem record from an incident record, which element defines the field mapping between the two?

A. Create Problem UI action

B. ProblemUtils script include

C. Problem created from system property (com.snc.problem.create_from_incident.attributes)

D. ProblemV2Util script include

I have actually little less knowledge on CI's. If anyone can provide a document would be great.

2) Conflict detection in change management can identify conflicts from which of the following reasons?

A. The change schedule is during blackout periods

B. The CI is not in the maintenance window

C. Existing scheduled changes to the CI

D. The change scheduled is outside of business hours

E. The changes schedule does not give appropriate lead time

Thanks,

Vaishnavi

[Mark Roethof]

Hi there,

Indeed 1c is correct.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Jaspal Singh · Accepted solution]

Hi Vaishnavi,

For 1st as you rightly guessed & Mark rightly pointed its below. Refer link for a check.

For 2nd refer link