Hi All, I am triggering event from server script in a widget. I am passing some value in parm2. Now I need to get that parm2 value as a part of my email notification body. How can I get that? Please help anyone. One more thing is I have two template....
Hi All, How can I set the Stage field on RITM, stage field is displaying the back end values instead of Label. Have not created any workflow for the item and handling the stage fields through UI actions and business rules. Thanks & Regards, Anus...
Hello All, I have a UI action on my Case application that I want my end-user to use to create a Catalog item. I want to link this button to a specific catalog item so that when users click on the button, it will open the specific catalog item and ass...
I've a requirement where, On incident form, if the logged in user is part of Application support group, user should be able to view the Button “Resolve child tickets”. On click of this button, user should receive a confirmation message. “There are X...
Hi, I am using Kingston and I have found several articles on how to set the contact type of a record producer. I need to be able to set the contact type on the sc_request to Self Service for orders from our service catalog. I have the scripts, I am w...
HI All, I have written a on CellEdit client script on incident table, when ever close notes is empty and close code is none, then it should not allow to closed the incident from the list view even. It is preventing incident closure but how to show an...
Hi, I wanted to remove the users from the role "knowledge" but the inheritance was true so, I used a background script to update the inheritance to false. But while using a background script I made a mistake in Encoded query because of which inherita...
I want to know about Business rules with full clarification
How to write a script for auto numbering records through business rule.I have written below script but it is not triggering. var gr= new GlideRecord('table_name');gr.orderByDesc('field_name'); gr.query(); if(gr.next()) { var num= gr.field_name; var s...
Hello All, We are using a link in servicenow as https://abc.service-now.com to https://xyx.service-now.com. What all are action item need to do before requesting in hi portal? can some one please help to create mitigation plan or action tracker which...
Difference between solve permanently and solved workaround in incident ?
HI All, I have a change form . As soon as submit or update the change_request form. The form should be refresh (not redirect).So i have one business rule to update change_request . So i tried the below method to refresh but did not work. gs.setRe...
I am trying to disable certain multiple choice options on onload for catalog item. Tried the below but did not work: var form = typeof g_sc_form != "undefined" ? g_sc_form : g_form; form.removeOption(<fieldName>, <choiceValue>);andg_form.removeOption...
I have our phone number fields in the e.164 format, and now someone needs to add an extension (phone# - ext)How can I do this without adding a field? Multiple down sides of just adding a field.
Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...