Hi, Could any one tell me what the resolution time for P1, P2, P3, P4 tickets are by ServiceNow?

[pattathk]

Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.

[Goran WitchDoc]

It probably depends on your contract. When I was working as a customer to ServiceNow, that information was in the contract we signed.

//Göran

[Deepak Kumar5]

[Deepak Kumar5]

It is 8 Hrs ,1 Day and 5 Days as you can see in above screen.

You can defined your own or modify it.

[pattathk]

Hi I am sorry, Let me rephrase the question I actually wanted to know what the resolution time for P1, P2, P3, P4 incidents raised from Hi-Portal to ServiceNow ( SLA Resoultion Time)?