Hi, Could any one tell me what the resolution time for P1, P2, P3, P4 tickets are by ServiceNow?

[pattathk]

Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.

[Deepak Kumar5]

It depends on Contract between your organization and service-now.

you can check by contract_sla.LIST from left navigation in Legacy service-now instance.

[Goran WitchDoc]

yes,
And that will probably be in your contract towards ServiceNow. I think they have a few different SLAs depending on how much you are willing to pay.

So a P3 SLA for you might not have the same timeframe as for another SN customer.

//Göran

[pattathk]

Okay, thank you so much for your inputs Deep K and Goran Lundqvist