Hi, One specific user not able to add attachment on any table inc, req,change,problem. No error but the attachment keeps loading and never completes

[sbeginner]

Hi, One specific user not able to add attachment on any table inc, req,change,problem. No error but the attachment keeps loading and never completes. 

[Musab Rasheed]

Hello,

Check this out

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690862

Regards

[sbeginner]

Hi Musab , Thanks for your reply..checking this.

[Musab Rasheed]

Sure, otherwise try to clear cache of instance once specially by impersonating as that user

[sbeginner]

Yes the user has tried clearing cache and tried in multiple browsers and when I am impersonating I am able to add attachment. Now I have cleared instance cache impersonating user.Will wait ofr user to confirm.