Hi Team, need help in Servicenow - JIRA spoke integration

Shrutika Surwad
Kilo Guru

Hi team,

Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well

I created flow designer for create action (its working fine). I need Flow designer for Update action.

I did same steps as mentioned in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189 

 Still getting error as following:

find_real_file.png

Any lead will be appreciated.

 

Thanks 

 

1 ACCEPTED SOLUTION

Shrutika Surwad
Kilo Guru

Hi team,

 

whoever is facing this issue please note:

there is mistake in KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189

find_real_file.png

type of Input 'Additional Fields' is 'String', but in KB article is its 'Name/Value'.

 

Thanks,

Shrutika

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15 REPLIES 15

Allen Andreas
Administrator
Administrator

Hi,

Please refer to documentation for Jira Spoke and see if there's an action available that applies to your scenario: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-...

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Hey Allen,

I already gone through Servicenow Doc.

all I want is Flow designer for "Servicenow-JIRA Spoke" for updatation 

I did same procedure as it is mention in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189

 

Still giving me error

Hello,

Thanks for updating your post and giving more information.

You did not tell us what you've done, so we won't know, right?

Also, you just updated your post like 20 minutes ago (after my reply) where you didn't provide much other information and now you have.

Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Hi allen,

Yes, I updated Question after your response 🙂

I hope, I have provided enough information.