Hello, Is it possible to hide knowledge categories? For example, a top-level category called IT, with sub-categories, such as, Firewall, Policies & Procedures, Routing, and so forth. Hiding this entire knowledge thread from end user view would help e...
Hello! I have a question related to Order Guides on the Service Portal... is there a way to hide the Price on an Order Guide on the Summary page (the page after "Choose Options" but before submit? Or if not, is there a way to show the price as - - in...
Can Anyone Please explain How the Schedule Source field & schedule Source works in SLA definition?
Hi All, I am trying to batch my update sets however when I select the parent in the child update set, nothing happens. It finds the parent, but it doesn't complete the batch. Anyone run into this issue?
Looking for a way I could set up a list view in the Requested Items table or do this via Report that would show if related tasks are present. Particularly, I'm hoping for a way to filter to see RITMs that have one or more tasks associated with them ...
What is the best way to change drop down options when user changes the view?. ex when user Change the view on the incident from self - service to different view show in a drop down field different options to select from . Thanks
Hello, How to know what are all the reports shared with particular group in servicenow? I need to get list of reports which are shared to particular group. Please suggest. Is there any table i could refer. I am using kingston version. Thanks swathi
Hi, Can someone tell me how to create multiple transform maps from single import set. Regards, Rajeev
I had a look into previous threads but could not find any explaining how OLAs are managed in ServiceNow finally matching to the SLA to the customer. A few OLAs assigned to different groups) can be there for one ticket issued to the customer. I believ...
Hi, I'm about to apply some import sets on SN, and I was researching but simply I can't find anything about if I want to revert these import sets, is it possible?
Hi, I have configured the mobile view to show certain fields in the list layout. I have reset to defaults and then updated the layout by right clicking > list layout. In our service portal we point to the mobile view to display a list of incidents. T...
Hi, Can I know what is the change that I have to make to display the RITM number instead of request number? Do I have to change any UI macro or what is the change I have to make and I also want to change some wording in front of the RITM number, any ...
Our organization has outsourced IT support to a managed services provider and they have stood up their own SNOW instances on our behalf independant our our "legacy" SNOW instances. There was no data conversion and we simply closed out transactions...
Befor business rule is failing to abort action, It is displaying error message " Please create a time card before closing the task" But it is not stopping task closure. Please let me know what might be the issue.
Hello, I'm working on creating a new dynamic filter option using a script include to populate a list of users matching certain criteria into a filter condition. For any user with an admin role, it works exactly as expected. For any non-admin user, it...
