Hi, I am looking to integrate Contact Center with ServiceNow and open up Agent Workspace. As part of it, I am opening up a new interaction record and intend to pre-populate some fields on the interaction e.g. Opened For. Is there a way to pass the in...
We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ? When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached. S...
Hi Experts, I don't have much knowledge on scripting. We have a requirement for change module in which based on planned start date and time phase should be automatically moved from schedule to implement. In order to achieve this, I need build a scr...
I will be installing the High security plug-in + update a few hundred custom ACL. It was suggested as a back out plan to do a fix forward instead of a restore? what's the difference. How does one prepare for a smooth 'fix forward'? Thanks
I have 2 users belong to same group and have same roles as well but the list view is different. why? view1 view2 PS: they didn't personalise that view
Fairly new to the SN platform, so apologies for what I imagine is a straightforward question...I am basically trying to create an ACL for the kb_cateogry Table for "create". I am trying to make it so only if the current user has the knowledge_admin r...
Hi all, Keyword/For text search does not seem to work on the interaction table. I.e. After searching for "test" in the image below, I'd expect IMS00000101 to appear (as the Short Description contains test).However, this is my result: Does anyone...
Hello All, Is there a way to auto create catalog item along with variables when new application is added to a custom table. Thanks in Advance. -Sherice.
For my company they were asking to implementing servicenow can you guide what are the steps should I follow ?
Hi, I have a field which created under single line text and having below client script to only accept numbers plus a period to indicate as price.How do I round the value with 2 decimal point? And restrict them to only inputting 2 decimal point if use...
Requirement is to populate logged in user name. Wrote client script of onload function just to populate logged in user alert('welcome'); var us = g_user.userID; g_form.setValue('caller_id',us); even alert is not getting populated Any suggestions
one is XML Other way?
Need help on setting up communication to be sent as email to group of stakeholders (mainly head offs ) from service now Incident Module Need it to send comms for major Incidents wherein I can use service now Incident module to send comms such as wh...
Hello, We have a record producer that has many variables of type attachment. We want for each field to accept more than one attachment. Is it technically possible to do so? Thanks
Hello, expert. I would like to use the critical incident map, but when I register an incident with a priority of 1 - critical, it does not show up in the map. What information does the critical incident map use to identify the location?
