Sorry if this has been asked and answered before or is an obvious one. But these aren't my areas of expertise. I'm attempting to document best-practice for out-of-the-box Quebec. I'm trying to simulate the scenario where a Problem has already been id...
I am trying to hide adding attachments to the portal when the ticket state is closed, has anyone implemented this. I have searched the community and see there are solutions for hiding the button completely. I would like to do it only in a closed sta...
Hi Team, Req: In list of checkboxes need to get names of checkboxes wich are checked. function onSubmit() { //Type appropriate comment here, and begin script below var one = g_form.getValue('one'); var two = g_form.getValue('two'); var three = g_form...
Hi Techies, I need help on coding part..... i need script for attachment mandatory through UI Policy for my custom application when user raise a ticket for servicenow Quebec release. Thanks in advance.....! Regards, Balaji
How does the Assigned To reference field get filtered when you change the Assignment Group value? When changing he Assignment Group value, out of the box the Assigned To value is removed and the lookup shows the list of users associated with the newl...
For knowledge articles, what will happen after the “valid to “date is passed? Will the articles be hidden from search results or if the status be moved to “retired”? thank you
In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There ...
I am working with migration from remedy and i am getting numeric value for date in excel. So i want to convert that number into date for servicenow.
Hello Experts, figured out the contract expiration notification "workflow" (for lack of a better term) not changing anything OOTB, but, adding a new threshold to send an alert on.. I have seen many posts about adding thresholds above the max 90 day O...
Hi, How to Add related list for task SLA on incident Can any one help me out on the same. Reagards,
We have a onchange catalog client script, which also applies to a requested item. This script is used to generate the possible choices for the user,e.g.: This works when one field value is changed g_form.addOption('u_tcc', '1', 'A1 - NO FINANCING')...
I know I can do a list view and then Group by user, but I don't then know how to filter out all the users with only (1) asset. Help.
Dear Community, We have recently created some order guides and we want to use ATF to save time and test them automatically. We already have created our first test and all steps are executed successfully until we reach "Choose options" step. Here we h...
Hi, I need help on below scenario: The catalog item includes multiple (suppose 10) approvals in workflow after manager's approval. I want if out of these 10, one of the approver rejects the approval then instead of ending the workflow, it will go bac...
In the Istanbul and jakatra release came the concept of CMDB groups. anyone using them with change ? and how are you using them?Best, Eric
