Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,
I have a transform map to edit. The data source is defined and CSV file is used as a data source. The new file contains some additional columns which are not present in the previous data source file. When I loaded this new file and run transform, the...
HI All, I have created Test on change request table. Before going to Approval it is asking to fill form(survey) by clicking UI Action in Form Link. After clicking that, it is asking Multiple choice questions, after submitting this form(survey) Risk ...
In Service-Now if we have to create ticket from inbound email for guest user, do we need to create the guest user explicitly in the system as I don't see any guest user in the user list. Please advice. Thanks in Advance
Hello all, I would like to know how I could get the user's role inside the following script. For example, a user with role "snc_internal" requests a catalog item. I want in the following script to check if the user's role is snc_internal or snc_exte...
Hello everybody, I d like to know how to push the requested for variable on the sc_req_item.requested for field my requested for variable is in set variable I don't know if it can be trouble. I already searched in the community and it's not worki...
I am using g_form.showFieldMsg option in client script to display a message below the field when the country field is selected as USA. It is working fine when i click try it at the item level but not in the Service Portal. Do we have to write any s...
I have created a new UI action for Extended table With same name and action name and lower order.But the condition is different for Extended one. So if the condition satisfies then Global UI action is appearing on the form. How to resolve it?
Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...
We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...
Hi Friends Risk Assessment need to display under change form like “TAB” below screen Note: Risk Assessment i don't want to under related link in the change form can anyone share idea?. advance thanks for help
When "Source Task" will get populated in the Knowledge article?
Please bear with me, I'm a newbie and I have no idea where to even start of this. I have a specific assignment group that is only used by one group and the group should only be visible to only members of that specific group. The members of the group...
Hi, We have defined a default From address in the sender Configuration of the Email Client template . My doubt is that if the sender changes the from field to any other email address , will the email be sent in default email address or the changed em...
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