Hi Team, need help in Servicenow - JIRA spoke integration

Shrutika Surwad · ‎05-12-2021

Hi team,

Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well

I created flow designer for create action (its working fine). I need Flow designer for Update action.

I did same steps as mentioned in https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189

Still getting error as following:

Any lead will be appreciated.

Thanks

Shrutika Surwad · ‎06-16-2021

Hi team,

whoever is facing this issue please note:

there is mistake in KB article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818189

type of Input 'Additional Fields' is 'String', but in KB article is its 'Name/Value'.

Thanks,

Shrutika

View solution in original post

Eric Smith · ‎04-11-2022

Hey, have you thought about using a 3dr party too for this job, instead of Jira Spoke? Thre are plenty of tools available, which I think would have made the integration easier. We currently use one - zigiops. It works bi-directionally and can be customized to fit our use cases.