Hide incident records for users except assignment group members

[lars7]

Hi

I want to hide records where a checkbox is set to true for all users unless they are member of the assigned assignment group

I want to do it with a business rule

[lars7]

I tried to follow the instructions from the second link you has provided.

My script is this: 

if(gs.getUser().isMemberOf(current.assignment_group))
current.addEncodedQuery("u_flagged=true");
else
current.addEncodedQuery("u_flagged=false");.

However, when I test it and put u_flagged=true in an incident, it disappears from the list even though I am a member of the incident's assignment group

[Murthy Ch]

@lars

You can also do with before query bussiness rule:

Something like below:

current.addEncodedQuery("u_boolean_1=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^NQu_boolean_1=false"); //replace with your checkbox backend name

Let me know if any queries

(=tested)

Thanks,

Murthy

[lars7]

I actually just did exactly do this.

It seems however it produces a bug or a conflict of some sort in San Diego. 

When that BR is active, every incident record I click on directs me to INC0000001 and sets all fields to read only.

Then, when I deactivate the BR and refresh the INC0000001 page, I am directed to the actual incident I clicked on in the first place. 

[dhruvd]

Hi,

If you would like to do this with Business Rule then try the Before Query business rule.

A suggestion: For enhanced security on the platform it'll better to have ACls instead of query BR in the current scenario.

Thanks & Regards,

Dhruv 

[lars7 · Accepted solution]

Solved the problem by making a before query BR. 

I simply made this script: current.addEncodedQuery("assignment_groupDYNAMICx^OR//FIELD//=false")

I did after doing a type of: 

Apparently using ^NQ in encoded query in a before query BR causes a bug when opening up incidents