Hide select box option based on role of the requested for user entered on catalog item.

[Aprille]

Hi everyone.  I'm stuck.  I need to remove an option of a select box if the requested for user does not have the 'itil' role.  I've looked through the community and found several scripts for getting the role from the g_user, but the requested for in this case is not always the system user.  I've variations on this script and can't seem to get it to work:

function onLoad() {
	//who to display it for - admin
	var isAdmin = g_user.hasRole('admin');
	
	//what field to show/hide from - contact_type
	var contactType = g_form.getValue('contact_type');
	
	//hide value for non values
	if (!isAdmin && (contactType == 'integration')){
		g_form.removeOption('contact_type', 'integration');
	}
}

The above script is great if the requested for happens to be the logged in user, but they aren't always the same.

The only thing I saw used a script include with a catalog client script here: How to check the requested for has ITIL role or not, however I need to hide a specific option in the select box "environment" variable if the requested for user does not have the itil role.  I'm probably overthinking this and I need help.  Any help with a script would be very much appreciated!  Thank you!

[Ankur Bawiskar]

Hi,

you can use onLoad client script + GlideAjax and send the requested_for field value and check if user has that role or not

Based on that remove the option

Regards
Ankur

[Al-jhon]

Hello @Aprille did you meet your requirements already? If yes, how?

[Al-jhon]

@Aprille , in your catalog client script you can gliderecord on sys_user_has_role table.
and get the sysid of requested_for from RITM

var rfor = g_form.getValue('request.requested_for');

var contactType = g_form.getValue('contact_type');

var checkrole = new GlideRecord('sys_user_has_role')
checkrole.addQuery('user.sys_id','=', rfor); 
checkrole.addQuery('role.name','DOES NOT CONTAIN', "itil"); //user that has no itil role
checkrole.query();

while(checkrole.next()){

g_form.removeOption('contact_type', 'integration');

}

try this idea. 🙂