Work note translation

VinushaN0004809
Kilo Contributor

4 hours ago

In Catalog RITM worknote we need to show in local language like in French

But it is coming in English (Requested for Approval)

0 Helpfuls
  • 63 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron

4 hours ago

@VinushaN0004809 

screenshot please

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

VaishnaviK3009
Tera Guru

3 hours ago

Hi @VinushaN0004809 !!

 

  1. Make sure the user’s Language is set to French (fr).

  2. Go to System UI → Messages.

  3. Search for the message:
    “Requested for Approval”

  4. Open the message record.

  5. In the Translations related list, add a new translation:

    • Language: French

    • Message: Demandé pour approbation (or your preferred French text)

  6. Save and test again by impersonating a French user.

After adding the French translation, the work note will display in French instead of English.

 

Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.

Regards,
Vaishnavi
Associate Technical Consultant

0 Helpfuls