Work note translation
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02-17-2026 12:49 AM
In Catalog RITM worknote we need to show in local language like in French
But it is coming in English (Requested for Approval)
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02-17-2026 12:57 AM
screenshot please
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-17-2026 04:49 AM
any update for screenshots?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-17-2026 01:00 AM
Hi @VinushaN0004809 !!
Make sure the user’s Language is set to French (fr).
Go to System UI → Messages.
Search for the message:
“Requested for Approval”Open the message record.
In the Translations related list, add a new translation:
Language: French
Message: Demandé pour approbation (or your preferred French text)
Save and test again by impersonating a French user.
After adding the French translation, the work note will display in French instead of English.
Mark this as Helpful if it clarifies the issue.
Accept the solution if this answers your question.
Regards,
Vaishnavi
Associate Technical Consultant
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02-17-2026 04:48 AM
It's already translated in System UI, but it is not reflecting for some users, but their preffered language is French
