Hiding email client icon/button for Closed Incidents

ramwons
Kilo Expert

Hello,

I want to hide the email client icon/button for the closed incidents only. is it possible?. If yes how can I achieve it.

Thanks,

Ram

1 ACCEPTED SOLUTION

AbhishekGardade
Tera Sage

Hello ram,

Create onLoad Client script as below :

find_real_file.png

 

function onLoad() {
//Type appropriate comment here, and begin script below
var incState = g_form.getValue('incident_state');

if(incState == '7') // 7 is value for closed
{
$('email_client_open').hide();
}
}

Make sure that ISOLATED SCRIPT is UNCHECKED.
New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-script basis, configure this form and add the "Isolate script" field. To disable this feature for all new globally-scoped client-side scripts set the system property "glide.script.block.client.globals" to false.

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

View solution in original post

5 REPLIES 5

Thanks Abhishek.