For this example, when a user has ordered an item from the catalogue on ESS, 1 sc_request record and 1 sc_req_item record is created. Both records have a due_date field that is auto populated with a date 30 days from creating the request. I want to find where the fields are auto populated, so far without luck. I am particularly interested in sc_requ_item but they may be related. This is what I have tried so far.
I have looked for Business Rules. There is one related Business Rule that updates the sc_req_item.due_date field with the task_sla.planned_end_time. The SLA not triggered until the item is approved, so usually this update happens later.
I have switched on debugging and had a rummage. I am not very experienced but could not find anything relevant.
I tried putting a Watch on the field but in our instance we can only create a new request via ESS. I fudged adding a new sc_req_item record to an existing Request. The record was created with a blank due_date, which suggests to me the auto population is coming from the ESS creation.
I have tried inspecting the ESS page, but again, I am fairly inexperienced. I can't see where to add a screenshot here but maybe can do when I have posted this.
I have looked at an out of the box developer instance and can see that the due_date is auto populated on record creation there as well, but not set to 30 days (2 days for the item I tested, and this related to Delivery Time?). So I know that we have done something specific in our instance.
Any help welcome.
Kind Regards
Ruth
