Forum Posts
ccess Issue After Signup – Exploring ITSM System (Free Version)
Hi Support Sales Team,I recently signed up and filled out the form to explore your ITSM system. However, after logging in, I’m seeing a message prompting me to contact sales.I was hoping to explore the platform using the free version, if available. C...
Resolved! CIS-ITSM
Where are the timeframe conditions for sending anSLA breach warning notification defined?A. SLA definition recordB. Default SLA flowC. SLA Properties applicationD. SLA trigger conditions
Process of incident to incident integration
Hi , Can anyone please explain me the detailed process of "incident to incident integration". @Ankur Bawiskar Thanks,Spandana.
Microsoft Intune spoke subscription
Currently we have ITSM professional license subscription. Can some one help me to understand what is the cost associated with Microsoft Intune spoke or is it free to install from app store.we are trying to integrate Intune with ServiceNow CMDB.
Deflection Metrics for Knowledge Management
Hi, We have a requirement to create a report based on users viewing a KB article who did NOT create an Incident within 24 hours of viewing the article. I believe that for this, we have an OOB solution using Success Dashboard and Deflection Metrics. I...
How to populate parent field on change while creating standard change from incident
Hello Everyone, I have created the standard change from the incident. but the parent field on the change form is not populated with incident sys id. I know there is an OOB UI action that calls OOB script include for standard change StdChangeUtils().g...
Service catalog form fields
Hi Team,Can we achieve the below functionality on the service catalog form, it should show the user's photo and other details as well. Please help here. Thanks,Sakshi
Replacing a word in notification using system property without hard coding.
Hi All, The same email script and email template is used in about 7 to 8 Notifications that's why I am using system properties except hard coding . I have mentioned the Email scripts used in notification and email layout of email template for your r...
Resolved! onsubmit validation : syntaxerror: unexpected end of json input servicenow
Hi All, For below OnSubmit script, I am getting syntaxerror: unexpected end of json input servicenow. Can someone please suggest what can be rectified? function onSubmit() { var type = g_form.getValue('request_type'); if (type != 'Delete') { ...
Resolved! ServiceNow CSA Exam
Hi Team, Can anyone please let me know which version the CSA exam will be based on, if i gave this by end of the month or in July?
Resolved! Doubts
Your customer wants incidents to close automatically7 days after the incident is resolved. How do you meetthis requirement? (Choose two.)A. Modify the Incident Lifecycle flow to trigger fromthe Resolved date instead of the Updated dateB. Update the i...
Resolved! in the script else part is not going
Hi All, I have written the script in the field mapping of the transform map but it is not going to else part , Can anyone help me to resolve this issue.var managedBy=source.u_managedby;if(managedBy != '') { gs.log('Ki_123'+managedBy); ...
Resolved! send email notification to problem assignee for Problem Task Closure or Cancellation
Any problem task in a problem record is being closed or canceled, a notification needs to be generated to notify the Problem Record Assignee.
Resolved! Create a Standard Change Request using a custom UI action for a particular Standard Change Template
Hi All, I have a requirement to create a Standard Change Request when the "Create change request" button is clicked from a form with a specific Standard change template. Please help me here. Thanks in Advance.
