Can you use Response Templates on an Incident or Request outside of Agent Workspace?

Hello, I'd like to be able to make use of Response Templates on Incidents and Requests however we don't use Agent Workspace.  I've gotten as far as the "Responses" button appearing on an Incident form when I've chosen the Incident table within my Res...

Create Change Request from Incident - field mapping

Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...

Intune integration

Hello Community! We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you pl...

I want to trigger survey when the state is closed in 3 ticket

Hi,I have created a survey when the state is closed for 3rd ticketEx: case1- state is closedcase2- state is closedcase3- state is closed - Here i need to send survey.I created BR, Survey and notification.BR:Survey triggering:Notification: OOB But her...

to trigger multiple approvals and multiple catalog tasks based on the number options selected

Hi existing configuration(variable is of select box)User -->selects the space to which he need the access for ---> submits request ---> Approval request will be triggered to the Space owners/support group ---> Catalog task creation Requirement(variab...

Create Catalog Item from configurable workspace

I'm trying to create a service catalog item from a UI action, in the new configurable workspace.I followed the instructions here: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalog-management/task/cr...

How to hide the worknote for all users in Service Portal?

filter options in glide_list type field on incident form

I want to filter options in glide_list type field incident table. For exampe, u_test ( glide_list Type Field) Have 6 options, so options in the list to display based on category,like if category is software - Option1 and 2 only, for Hoftware - Option...

What is formatter and types of formatters.How to create process flow formatter for incident table

What is formatter and types of formatters.How to create process flow formatter for incident table

REQ vs RITM Best Practices

Hey all,  I understand the answer will always be, 'do whatever works best for your organization' - but I was wondering if anyone has any experience and/or best practices of working with the service catalog at the RITM level vs. the REQ level.  I r...

Confirmation box on ui action on list view

Hi All, I have requirement to show pop up message when user clicks on UI action. Confirmation box is working fine on form view. On list view it is not working. Can someone please let me know the code or solutions to populate confirmation pop on list ...

To Manage the visibility of the PTask options(General & RCA) in the interceptor

How to manage the visibility of the PTask options(General & RCA) in the interceptor based on the state of the problem record. For example, if the problem record is in New or Assess, then only General option under Ptask(in the interceptor) should be v...