How to show RITM number instead of Request number in the summary?
Hi, I'm looking for a way to replace the Request number with the Ritm number. Does anyone know if this is possible?And if so, how could this replacement be made?
Forum Posts
SCTASK vs TASK
Hi Folks, our Production instance uses REQ/RITM/SCTASK, but I just noticed in my new PDI, it uses REQ/RITM/TASK. Was this a recent change, and if so, does anyone know what the rationale was? Thanks in advance.
Does viewing watched incidents via the ESC portal require any licence?
I have a requirement to add 'My Watched Tickets' to the ESC portal - incidents where they are not the caller but have been added to the watch list. Before I look at editing the portal, will this work if the user only has the snc_internal role, and no...
Federated groups in ServiceNow
Hi team, Does ServiceNow support federated groups?I am not able to find this information anywhere else. Thanks
Adding gmails to CC
Hi all,i have a requirement to add email address from two fields in the CC of the notification that will trigger once the status is closed complete.I have tried using Notification script but it is not working kindly help me on this. (function runMai...
Adding attachment to the notification
Hi all,I have requirement to add one particular attachment to notification with name 'XYZ' which will add to the form once the status changes to close complete with the help of business rule.I have to add that particular pdf file attached to the form...
Resolved! How to hide Choice options without removing them
Hi: I want to be able to hide some Choice entries but not remove them, so that they can be updated by business rules but prevent the user from selecting them. Is there a way to do this? I know you can use g_form.removeOption(<field>, <choice>). I gue...
Agent Mobile: Apply template to new incident?
Hello, Within the documentation for Agent App I was looking for any information applying a template to a new incident within the Agent App. I didn't found anything. Is "applyTemplate" supported in Agent APP? Thanks in advance.
Order Guide widget to set default include toggle to "on" instead of "off" based on condition
Hi,I have a requirement to set the catalog item "included in" based on condition on order guide. 1. In order guide form there is an select box field called "Hire Type" with contractor and employee options2. If user selects hire type as "contractor" t...
Resolved! Multiple problems mapped to a single incident. but only the latest problem is reflecting
Multiple problems mapped to a single incident. but only the latest problem is reflecting in related records. edit button is not available. is it possible to view multiple problem records on single incident record. Please find the screenshot and help ...
Resolved! Date calculation
Hi All, I have a requirement below: Invoice billing amount : 300: start date: 01-11-2024, end date: 19-11-2024. so here requirement is to calculate Invoice billing amount should calculate only for the days between start & end date are: 19/30*300=190....
UI Page Button is not enabling after passing value using Set Component UI
These are my ATF steps. After passing value into Transfer Notes field, Transfer button is not getting enabled. Any assistance could be appreciable. Thank You!
Backordered check box on RITM
I have a user who wants to use the 'backordered' check box to denote an order that he hasn't finished fulfilling. He may have 250 out of 500 widgets and is waiting on the other 250. I wanted to make sure that OOB, checking this doesn't trigger any un...
Resolved! Close the RITM when all related Catalog Tasks are closed (using Flow Designer)
Requirement: Close the RITM when all related catalog tasks are closed using flow designer. Create a flow as follows.Trigger: Actions:1. Look up catalog task records2. Check if any catalog tasks are not closed complete and end flow3. Update the state ...
Resolved! Help with Dynamic dates on the Dashboarding using Content Block
Hi All, I have added a List report on the Dashboard with source as catalog task table. I want to apply the interactive filter to this dashboard using Content Block widget. On this widget, I have added 2 date_time fields to pick the date/time with one...
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
