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Resolved! Workflow activities are getting executed twice

Hey Community, I am facing a weird issue in my workflow. Whenever the flow is triggered the activities after an if flow gets executed twice as I could see updates happening twice on the record. Can u help me or guide me what is happening over here? T...

SnowUserDev by Tera Contributor
  • 896 Views
  • 4 replies
  • 1 helpfuls

Multiple Sub Workflow

I'm working on a catalog item that has a total of 3 workflowsPrimary Workflow (Approval), Workflow "A" and Workflow "B"In the Primary Workflow there is an If actionIf answer is True then use Workflow "A"If answer is False then Workflow "B"When I test...

John H1 by Tera Guru
  • 308 Views
  • 3 replies
  • 0 helpfuls

Bundle Catalog Item

What is the best method to use to bundle catalog items together .. like a PC and an Monitor item? So when a user selects an item all the child stuff comes along with it?

Resolved! Set up 301 and 404 Redirects For Retired Knowledge Articles

Hi Community members, As per below URL, we have new feature in Tokyo for knowledge: Ability to set up 301 and 404 redirects for retired articles. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/concept/c...

Manal  AQUIL by Tera Contributor
  • 2969 Views
  • 17 replies
  • 6 helpfuls

MID Server Sizing for Integration - Cost optimization

We have a customer who wants to Integrate Bomgar, Tanium, BigFix, MS teams and SSPR (password reset) Nanoheal and SolarWinds across 9 Data centres in total. Planning to propose:Windows Server 2022 Standard - Multicore/Multi CPU (4), 16GB RAM, 64-bit ...

Mansor2 by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Service bridge Plugins

 Hello All,We have a requirement that an incident be created in instance B when a case is established in instance A from portal and assigned to a specific (XXX) group.We considered use OOB service bridge for this. So the query is now.Two plugins (SB ...

Vinay49 by Tera Expert
  • 383 Views
  • 2 replies
  • 0 helpfuls

Mirror the functionality of Manager and Exclude manager in the group table

Hi Everyone, Can someone please explain me about the functionality of Manager and Exclude manager in the group form in our ServiceNow because I got the requirement similar to  functionality of Manager and Exclude manager in the group.Requirement : "S...

Community Alums by Community Alums  
  • 218 Views
  • 1 replies
  • 0 helpfuls

Resolved! Risk Assessment link as a button is not working

Hi All, I took the Risk assessment UI Action on the change table and copied it to make it available as a button as well. In my case, when I created the button (both options are available on the form), the risk assessment would not work. No matter if ...

IB98 by Giga Sage
  • 2062 Views
  • 5 replies
  • 1 helpfuls

Resolved! ATF - Order Item in SP is not submitting

Hello,I'm quite new to ATF and I have an issue with submitting an Order Item in SP. To show you the problem, I simplified my test case. It contains 3 steps:Impersonate user (I know, I'm not supposed to do that - usually I create the test users)Open a...

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BeateN by Giga Guru
  • 325 Views
  • 1 replies
  • 0 helpfuls