How can I apply User Criteria in an Order Guide?

JLeong
Mega Sage

Good Day All,

I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution. 

Can I apply user criteria in an order guide?

Thank you in advance.

Jocelyn

 

 

1 ACCEPTED SOLUTION

Hi Ajay, I ended up creating async ajax call and a script include.

https://community.servicenow.com/community?id=community_question&sys_id=5ca60365db1cdbc01dcaf3231f96193c&view_source=searchResult

Thank you!

 

Regards,

Jocelyn

View solution in original post

6 REPLIES 6

simonbergstedt
Tera Guru

What do you mean by User Criteria? Restricting access to the Order Guide or something else?

Yes Simon.  If user is restricted to order an item, it should not show in the order guide, but it does.

Is there a way to apply the same restriction in the Order Guide?

 

Thank you!

 

Not applicable

Hi,

In order guide's rule base I think you can restrict the user (reqested by) from selecting/viewing the particular catalog item using "if this condition is true" field. For example , Refer the attachment below : find_real_file.png

 

Mark if correct/helpful

Thanks

Regards,

Ajay

 

 

Thanks Ajay!

I will try that and let you know.