Resolved! How to make hyper link of a annotation field ?
Hi I made annotation field in a form and added annotation text " Raise a request ". I want make this text a hyperlink so that when i click on that a catalog item will open on portal. Thank you
Forum Posts
Catalog item
1. Type : Check box , Question : Market < Provide Market trends 2.Type : Check box , Question : Lining for sold<Team support activities3.Type : Check box , Question : Need Some data based user<Includes user recruitment If user select one check box ne...
Skipping First Approval on Item Order in ServiceNow
Hi Community,I'm experiencing an issue in ServiceNow where the first approval step is skipped when I order an item. Here’s a brief overview of the setup: Scenario: When an item is ordered from the Service Catalog, it's supposed to go through a series...
Resolved! Itsm
1)Can we import Word documents into the knowledge base?2)Which of the below mentioned action requires itil_admin role?Delete IncidentResolveArchiveUpdate
[i] How to evaluate the maturity state of ITSM application?
We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etcThis is kind of the 'IMPACT'...
Incident submission issue
I want to submit incident when dialogue box shows up and after clicking on OK from dialogue box it must continue submit. and it should work for New as well as existing incident records.I have written onsubmit client script.function onSubmit() { i...
State changes to approval
Hi Team , Need some help in scripting part , Requirement is Set below fields to read-only after approval is requestedcmdb_CI,cat,subcat,shortdescription,descriptionI tried with UI Policy , but looks like it doesn't work .
I have created list_edit Acl to restrict the Task's state field on list view
Use Case: Group "ABC" should not be able to edit the state filed in list view. Based on some fileds which are presnt in task ex: vendor, part Number, Price. Without filling these fields in task the "ABC" group don't allow to complete the task in list...
ACL for Catalog Item Category Condition Not Working as Expected
Hello Community,I’m working on a custom ACL in ServiceNow to restrict access to request items based on a catalog item category condition. The requirement is to allow access only to request items that are part of a specific category containing "Operat...
Inlcude record url in scheduled report csv/excel
Hello, Is there any out of box method to include the url of given records in the scheduled report with csv/excel format? Note, I have limited access to our instance so make customization is not an easy option. Ideally, if sys_id can be added, then u...
Clear Typehead search on Service Portal
Hi All, When we do a search on Portal as in below screenshot : Now once the results are returned and now if the user clicks on Catalogs or Knowledge Bases , the search shows the result related to the keyword which is already present in our case i....
Display message on portal based on condition
Hello Everyone,I have a requirement when I open an activity record on portal then a form is opened and under that there are multiple sections/tabs in which I have to show a message (added screenshot) . Actual requirement - When activity is in Plannin...
Creating records from excel using transform map
Hi,I have a custom table and when someone is uploading an excel and creating a record i want to read the excel and create records in another table. I am able to achieve this already with the current script but i need to use transform map and import s...
Resolved! Dynamic filter in related list
Hi Community, I have 2 tables one is the combined table which has same fields as other tables and the other is a related list table which i joined using user name field which is a reference field on the table. I want to filter related list data if th...
How to create an Entity in NLU?
How to create an Entity in NLU?