Service Catalog
Hi Friends, I was tasked with creation of Service catalog by using flow designer.Can you please provide me some articles or videos to understand Service Catalog and flow designer in a better way
Forum Posts
Form name not correct on search result in portal.
I recently Edited translation of a catalog item and updated the French translation. On searching on the portal the search result is still showing the previous translated name & not the one I updated.On opening the form the correct name is displayed (...
Why sc_request record not opening when I hit Enter in the global search with the request number?
Hi All, When I search for a request in the global search, it shows the result, but when I hit Enter, it does not take me to the record. For other tables, such incidents or RITM numbers, it works correctly and takes me to the record when I hit Enter. ...
Changes in lower environments
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
Change > Create New Landing Page stays at Loading... and has a circle spin
"Change > Create New" Landing Page stays at Loading... and has a circle spin and never displays the Change Model Cards. I am not sure what could be causing this. Hopefully someone knows what is going on with this. Any help would be greatly appreci...
Ui action Visibility for the logged in user is Member RITM associated sc task assignment group
Hi, I have created the UI action called "Acknowledge" on RITM table. now i want to make it this UI action available for only if logged In User is member of the RITM associated SC Task assignment group. I have tried by using below UI action Conditions...
Hyperlink need to be added in the form choice field in catalog item
I have a request to get a helptext including the hyperlink to get to another link.but issue iam facing is the link is not directing to next page, instead it is taking the hyperlink as string. Used script:function onChange(control, oldValue, newValue,...
Resolved! How can we add existing variables to a variable set.
How can we add existing variables to a variable set..Eg:-I have created variable name:- location and i need to add that variable in variable set without creating new variable in set.
Resolved! Need to report the followed incidents or tasks
I need to list the incidents incident or task tickets being followed by a user. How should I create such a report?By "followed" I mean when a user clicks "Follow" button on incident form (this allows user to follow it on his/her Connect sidebar)
Standard Change Template Interactive Filter
Looking to see if it's possible to set up an interactive filter for a dashboard that displays standard change_request data. I would like to filter by the Standard Change Template used on the CHG. Has anyone ever set this up?
Scheduled Flow Action script
Hello all, this is the first time creating a custom action in UI builder so I dont know whether I've done this wrong.This runs every morning and should update information for GDPR reasons if it matches the right conditions.The test runs fine but whe...
Resolved! create email notification and send reply to comments on sctask
Hi folks,I have a requirement that to create a notification for a catalog item after 2 hours of sctask creation send to requested for. And if the requested for replies to the email they want to copy the reply to the comments on sctaskPlease anyone wi...
SLA Workflow issue. I want "always" condition in SLA percentage timer Core
Hi, I have built a two step SLA workflow as the the old (existing) one.The old workflow,In the Old workflow there is "always" condition for "SLA Percentage timer" core. In the new workflow there is Repair and Normal. Not sure how this is working. Hel...
Resolved! Modify security group access catalog item
Hi Team , would you please help me to achieve this requirement?Modify security group access catalog item variable to accept multiple security groups from users .Acceptance criteria : Modify type of variables and accept multiple security groupmodify f...
Resolved! Storing Count of related records
I have three tables. An AEM table - this references a device modelA device model table - with a related list showing the assets associated with the modelAn asset table - shows model I am trying to get a count of the total number of assets that are "a...
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