Resolved! I Can't find "Child Incident" Tab in related lists.
I'm trying to add Child incident tab on incident form to related list but I can't find it.
Forum Posts
Email replies are considered receive type as "NEW" and creating the duplicate tickets
Hi Experts, Our client will frequently use email channel to create and update the incidents, instead of following the OOB functionality to reply on ServiceNow notifications which contains the watermark. They will reply on the email threads with multi...
In Record Producer "Map to Field" is not working for Reference field type
Hi,In Record Producer "Map to Field" is not working for Reference field type. I have submitted the Record producer with some location as mentioned in the below Screen: But after submitted it is not getting auto filled instead it is empty field in th...
SSO in my servicenow
I have multiple SSO in my servicenow instance I want Azure SSO to work for native UI and Okta sso to work only for csm portal how to do that in servicenow? I can't use SSO Source field as we do not have clear list of who will be using which SSO, we w...
Assignment group mandatory
Hello TeamIn my servicenow instance when we closed sc task after that ritm automatically get closed.but i want if assignment group is empty ritm will never close and it will abort that action.can u please help me with that.
Task Defination service catalog
Hello, Need help in understanding Task Definition in service catalog. How we can set assignment group for the task created from task defination? When We should prefer Task Definition instead of creating tasks from workflow/flow designer Appreciate y...
Variable editor not visible on scoped custom application even though configurations are done correct
I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...
create problem automatically from incident if priority is p1
Hi , I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident. Thanks , Arnab
Trigger an event using background script.
Hi, I am having one requirement to build a notification to notify a group when the record is inserted in 'quarantine_file'. To test this notification, I need to create an event and then trigger the notification with the event. But I haven't worked o...
Resolved! Allow requestor to add or remove ReadOnly Admin access at their own convenience via service request
Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...
Resolved! Get the Newest record out of two on Sys Approval Records
Hello Experts, I need to pick the newest approval record [From time stamp] on sysapproval table for a RITM. Please help me out. Thank you in advance. var approvalRec = new GlideRecord('sysapproval_approver');approvalRec.addQuery("sysapproval","96f9f...
I need automated flow to update the RITM record from 'sysapproval_approver' table
Hello, I have requirement to create new catalog item and automated flow...created below two fields.1.Request_for (Reference:sys_user)2.RITM_number (Reference:sc_req_item)For the flow, 1) Once the user submits the Form, Approval triggers to Requested_...
why I am getting cancelled in the workflow activity
Hello experts,I'm currently working on change management, specifically for Normal changes. Our workflow involves an approval process where, upon rejection by the Approver, the state transitions to a 'Cancelled' state. Subsequently, we've implemente...
User added a comment and it auto approved the req item?
Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table bu...
Customize Auto close incident based on Assignement group
Hello Team, We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days...
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