How can I assign multiple requests from my groups work to one resource

Desiree4
Kilo Contributor

‎03-26-2018 10:10 AM

I want to be able to assign multiple tickets to one person at the same time. How can I do this?

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kennyo1
Mega Contributor

‎03-26-2018 11:34 AM

You should be able to go to the list view of the ticket and on the "Assigned to" column, Press the shift button and drag down on all tickets affected. Double click on one of the columns and assign to whoever, click the check mark and all the highlighted columns will populate with the same name.

Hope this helps..