Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...
I'm having a hard time managing who can and cannot see assessments and survey results. If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards.If I give them survey_user role they can see everyone's re...
Can someone please guide me? I have learned the ITSM module , and I'm bit confused about which module I should learn now to enhance my job prospects as everyone suggests different modules.
I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...
Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...
Hi, I have a requirement to attach same catalog Item multiple times to an order guide. For that, I am using guide.add() method. It is working within Servicenow UI. But it is not working in portal. Can anyone help me please...
We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting". I have restarted the MID server services but still having issues. Any suggestions would ...
Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...
Any one achieve the below in Service now. If yes please suggest the steps. "Approver must approve the RITM approval within 30 days from the created date. If they fail to do so, the RITM should be auto-rejected with added comments "Approval timeline e...
Hi All, Is there any way to display sub categories under a parent category like catalog items in portal. Now it is showing items under all sub categories. But I need to show only the sub categories. Please help me asap. Any help is appreciable...
Hi friends,i am unable to see user related details in service portal, i am able to see in back end. Attached screen shots for reference. we have one script include (Global) and On change client script in (Hr application), i have added bothe script sc...
Hi All, I have created a custom workspace inside a custom application. On the workspace homepage, there are single score boards, when clicked on them it is directing them to list of the case table, we would like to open them in the workspace only, sa...
Hello everyone,I have a requirement regarding the task_sla table. Currently, all fields are read-only, which is expected since only Admins can edit this table. However, I would like to request that the custom field 'Breach Code'(Choice field) be made...
Hi,I want to create a metric definition to show the count of number of times, change request has been reverted to new state. For this i have created a metric definition with type script calculation and created a BR with condition when state changes ...
Hi All, ITIL User can't see couple of catalog items in portal.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
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