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Approval entries with check box and approval clause

I have a catalog and which requires sequential approvals to be configured. There are 3 approvals among them that requires a approver to provide an explicit confirmation to a checkbox of Risk Acceptance.  The approval screen should show the check box ...

Issue in Outlook actionable messages(OAM) in ServiceNow

Hello All,I have installed the plugin for 'Outlook Actionable Messages'.Also I  have added the mail script “${mail_script:include_approval_actionable}” to the approval request notification. Still when this notification gets triggered the body appears...

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Priyanka159 by Tera Contributor
  • 1361 Views
  • 1 replies
  • 0 helpfuls

On submit client script

Hi team, Shall I use the setValue in on submit client script.i have a scenario like, in catalog item there one variable like risk rating data type is select box (High,low,medium)i am getting the risk rating value from the script include that script i...

CIS-ITSM

Hi Team,Can anyone provide CIS-ITSM dumps. I appreciate your assistance.

How to post comments on associated inc from prb

Hello, We have incidents that are associated with problem tickets that are not being updated with information when comments are added to the problem.  Is there a way to add the comments from the problem into the incidents? Thank you, Alex

achen by Tera Contributor
  • 274 Views
  • 2 replies
  • 0 helpfuls

Testing Microsoft 365 support integration

Recently enabled the Microsoft 365 support integration plugin. Successfully configured the application and we are now looking at testing this. With the integration, it appears that creating a Microsoft support ticket should generate an incident in ...

CIM Spotlight

Hello Community!My CIM Dashboard does not reflect the data under "Prioritized List Using Spotlight". The Spotlight is activated and correct table selected, but even after i execute the job it does not appear. What could be the reason and how to fix i...

Resolved! Business rule

Hi, I need help on one of my requirementI have created a group called "test". If any user gets added into the group having 2 roles "itil" , "admin" , then he should be automatically added to the group which i have created called "test" . @Ankur Bawis...

IN SCTASK Actives only half part is coming

Hi All, I have one query when end user raised ticket from SP and ITIL user work on that, I am facing 1 issue in SCTASK,When some one add table in description it is covering full table but in Activity part only half table is coming. please let me know...

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keval3 by Tera Contributor
  • 143 Views
  • 1 replies
  • 0 helpfuls

Shorten the url in URL type field in servicenow

Hi team, I need your help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script, I have given the script something as below:   var url ='https://myinstancedev.service...