How can I auto populate user location information in service catalog variable?

itspezi1 · ‎09-03-2020

Hello team,
How can the location be automatically displayed by the user in the catalog item? What type do I have to add?

Many thanks

Allen Andreas · ‎09-03-2020

Hi,

So you'd create a reference variable that points to the location table, then you can set the default value of that variable to be:

javascript:gs.getUser().getLocation();

Which will automatically place the location of that user in that field for you.

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Dhananjay Pawar · ‎09-03-2020

After looking into your attached file, Location filed in not configured on form,

Right click on header menu -> configure -> form layout -> then bring location field from available to selected.

Then location field will be on user form.

itspezi1 · ‎09-03-2020

I cannot save the address in the user view. I am currently using the Paris Release in my instance. Does any of you have the same mistake? The address can be selected, but after saving the address is gone again.

Allen Andreas · ‎09-03-2020

Hi,

That's because the Location is dependent upon the Company. Here is the dictionary dependency tab within the location field showing that:

So you'd want to either remove company from that field and save...

Or...

Choose a location that has an appropriate relationship to the Company.

Meaning...right now, when you select a location, it's not related to the company set for the same user, so when you save, it gets removed.

Please mark reply as Helpful, if applicable. Thanks!

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Dhananjay Pawar · ‎09-03-2020

Hi,

Do you want currently logged-in user location? If yes then go with Allen's solution.

If you have user variable and you want selected user location then you need to have callback functionality in place or Client script and script include combination to fetch location and set to variable.

Thanks,

Dhananjay.

Ebonee · ‎09-13-2021

Hi,

I'm trying to accomplish something similar.

Do you have an idea of what would need to change in this script for it to work?

https://community.servicenow.com/community?id=community_question&sys_id=d7b8d5461b667c90d46b62c4bd4bcbe8&anchor=answer_c70d1182db6274903dd13ca8f4961930