Resolved! How to do all type of file downloading in ServiceNow catalog form?
Hi Community, I want to do all type of file downloading in ServiceNow catalog form can anyone tell me how to do the coding for all type of file? Thanks, Rabindra
Forum Posts
Need to send Attachement via REST message along with other data to Azure Devops
Hi All and @Ankur Bawiskar , I have refered and gone through many posts in community but was not successful, Requirement is I have a BR that creates a ticket in Azure Devops if a checkbox is enabled, this works fine but I also need to send attachme...
What is significance of "Retain References" check box in Archive Rules?
Hi, What is significance of "Retain References" check box in Archive Rules? What are the pros and cons of "Retain References" check box in Archive Rules? is it best practice to check this box? Thanks,
checkbox mandatory in widget
Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...
change not moving to review state in some cases
When clicked on review in change request, it doesn't move further neither throws any error/message
Change Scheduling assistant is not working properly after creating Blackout and Maintenance Schedules
Hi, I have a requirement where we have to create a change schedules for Blackout(for every first Tuesday of the month) and maintenance(for every Tue, Thu, Sat and Sun of the week). I have created two change schedules one for Blackout and one for main...
Resolved! Need Help in Passing Variable Values to URL
Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...
I have a list collector variable. When i select multiple values in list collector variable it should be able to create multiple RITM's and copy the variables and workflow to all the RITM's raised. Could anyone provide solution for this.
@Ankur Bawiskar @Aman Kumar @Jaspal Singh @Mark Roethof Could you please provide your inputs on the question. Please let me know if you need any clarity.
Unable to Update Additional Comments field on a form using UI action
I have created a UI action, through that only the "Status" & "Additional comments" field should get updated. if i click the button without entering any "Additional comments" , error message should display. I have written below script in that UI actio...
Resolved! How to identify the list of changes created from a specific standard change template?
We have a bunch of approved STD templates. How is it possible to get a list of changes which were created using a template in specific. My permission levels are just an ITIL user, so is it even feasible?
Can a UI action be set to open a specific catalog item?
Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...
Resolved! Why Predictive Intelligence is used if the same thing can be achieved via Assignment Rules?
Hi, I have a question that What is the use of implementing Predictive Intelligence (PI) in ITSM if the same thing can be achieved via Assignment rules. For example: We have a use case template in Predictive Intelligence workbench, to populate Assignm...
How to populate change task comments or notes in to change request
Hai All , I have a Requirement that , I have a change request table and it consists of two change tasks , in the change task if we add any comments or Notes it should be populated in change request. please help me on this, Thankyou, Sekhar.
Based on Role New Button in List Layout should be visible.
Hi New Button will be visible/Available only for Admin and APM admin roles only. The Users who doesn't have these roles will not able to see New button in the Incident List view.
How to integrate Avaya CM with ServiceNow - CTI Integration
Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...
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