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Images in Knowledge articles are not displaying

Hi All, I am using below API to retrieve KB articles into Microsoft Teams. https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5 I have created a knowledge article ...

Subhashini4 by Tera Contributor
  • 2073 Views
  • 4 replies
  • 2 helpfuls

Chat Agent not available for virtual Agent

Hello All / @Mark Roethof , I my PDI, when click on  VA chat  icon shows message the "No chat Agent Currently Available". How can activate agent ? Please guide me for stepping and solution.

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Resolved! Scripted REST API for inbound code is not working

I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used.   ...

Resolved! Custom Table Displaying sys_id

Hi everyone, Please what could make a custom table that's refenced be displaying sys_id? Basically, I created a custom table and referenced that table on one of our Catalog Items variable. So, each time I click on the magnifying glass on that variabl...

Austine by Tera Contributor
  • 1129 Views
  • 6 replies
  • 1 helpfuls

Resolved! Order Guide - How to Prevent Duplicate Requests

We have an order guide "New Hire Order Guide" that hiring managers use to order items for their new employee. Unfortunately, manager's sometimes don't submit a request "on time" so someone on our IT team submits the request, but then the manager some...

Kim5 by Tera Contributor
  • 1523 Views
  • 3 replies
  • 0 helpfuls

Resolved! I have a Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any role

I have a After Business Rule on Group Roles (sys_group_has_role) to Set Group Type on Group form(Sys_user_group) as ITIL License when the Group gets added by itil role. Now my new requirement is to set Fulfiller Group as Type on Group form when a any...

divyavani1 by Giga Contributor
  • 1479 Views
  • 7 replies
  • 0 helpfuls

Resolved! Context Search on a Catalog Item - Button Text Issue

We have recently tweaked the contextual search widget so it appears on a 'Catalog Item' alongside a record producer - from this article: How to enable contextual search for a catalog item On the record producer, everything is fine, but on the catalog...

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User658880 by Tera Expert
  • 1465 Views
  • 4 replies
  • 8 helpfuls

Resolved! List attributes beyond name for user reference fields

Looking for a way to display additional information about a user record in a lookup beyond the name of the user.  I have many users that have the same name but other distinguishing characteristics that would help users make the correct selection.

Resolved! Resolve button to be visible only Assignment group Member

Hello Everyone, How do I go about making the resolve UI Action buttons only visible to those who are in the assignment group member? I am using this condition gs.getUser().isMemeberOf(current.assignment_group). can i need to check client check box.  ...