I am creating catalog task using run script. once catalog task is created Variables (which shows all variables from RITM) is missing. var gr = new GlideRecord('sc_task');gr.initialize();gr.request_item = current.sys_id;gr.request = current.request;g...
In an order guide form we have used Item variable assignment to cascade variable value to catalog item, for some reasons this is working fine in our test environment but not working in development, QA and Prod environments. Could anyone please help ...
Hi Team, I am working on security incident table(sn_si_incident) table As Admin I am able to edit list view but As end user I am not able to edit any field of list view. I have checked ALC on that table there is no any list edit ACL. I checked on cel...
While executing quick discovery, business rule is not getting executed. System property(glide.identification_engine.batch_update_last_discovered) is 'false' When we create relationship manually to cmdb_rel_ci, then its works fine. Please find attache...
添付の資料を確認願います。以下のアカウントが存在します。・管理者X・ユーザA、ユーザB、ユーザC・・・左の画面は、ユーザA～Cがそれぞれ登録した情報を一覧表示しています。実施したいこと・管理者Xは、この画面でユーザA～Cが作成したすべての情報をみることができますが・ユーザAは自分が登録したレコード（行）だけ見れる・ユーザBは自分が登録したレコード（行）だけ見れるこのような、表の中のレコード毎にアクセス制御をする場合の設定手順を教えてくださいCSMの機能で実装しようとしていますが、CSMで実施でき...
I'm trying to add a new URL hyperlink inside a info box blue annotation. My predecessor had the hyperlink inside this annotation however i need to update the URL link. Using form design or layout i cannot add the hyperlink. I used word to insert a h...
Hi Team, When an ITIL member uses @mention function in "Worknotes" it should list only the members/users with ITIL role but currently its listing all the users on search. In below screenshot, Approver user doesn't have itil role and holds only appr...
Hi All, I have requirement to add a email address to the existing watch list Via workflow In the Catalog item there is a Reference Field, where it is mapped to watch list in the RITM from the workflow, In addition to the mapping I need to add one m...
How to remove "my task" and "my request" menus from employee center SP
How to remove the IT dropdown field from employee center(ESC)
How to add multiple emails in CC in Email script? will below code work? please fix it if it is wrong script.. var getNumbers = event.parm2.toString(); var addALLEmails=[]; var gr = new GlideRecord('incident'); gr.addEncodedQuery('number...
Hi All, We have a requirement to generate report to revoke ITIL licenses of users. in that report the conditions are Logged in at or before Last 30 days. Few Exception Users & Few Exception Groups. I created a report on sys_user table To get dat...
Hi Team,I recently created a business rule in our Test environment that we're experiencing issues with, I'm hoping someone can assist. The purpose of this business rule is to check if the Employee Number (u_reference_1 field) in newly opened incident...
How many ways to insert record? and how to insert record in table?
Hi All Can some one tell what this condition all about?it in ui action (new GlideRecord(current.getTableName())).canWrite() && RP.isOneToMany() && !RP.getListControl().isOmitEditButton()
