Hi, How to create update set in customer service scope. I have to capture updates in update set and I need to create update set in customer service scope. I'm trying to create it but application field is read only. Please help me with this. Re...
Hello All, I have issue in Reprocessing "Received Emails " , I was trying to Reprocess received email , I'm getting info message stating event has been created but it is not creating an entry in sys_emails table , can some help me what might be the i...
Hi All When the below user is trying to add a member to this group showing below message "Action not authorized" why so how we can rectify this? and group type is security @Hajar Benjahhar Any idea?
Hi all. My OnLoad catalog client script written for a catalog item is not functioning when the catalog item is opened via the service portal (Note - It is functioning fine when I am using the "try it" button on the catalog item). I have set the UI t...
Hi, We are using a 3rd party tool called Ansible to hopefully be able to close/update certain incidents. So far we have the connection set up with a user account (web service access only). Ansible are able to create a new incident using the account ...
Add one user to watchlist of Request and it should reflect on watchlist of RITM, SCTASK. can anyone help me on this how to achieve it.
Hello everyone, I have two catalog items - 1) ItemA and 2)ItemB When a user uploads .csv file to ItemA and submits it through the service portal, ItemB should be requested depending upon the number of rows filled in the .csv file. example, if the csv...
I've created a specific set of closure codes (resolution codes) for one specific category of incident. I've set close_code to be dependent on category and have the choices for that specific category in place now for the new choices. The existing clos...
Hi all, I am confused about one thing. I have created a catalog item in that One variable has two values like test1 and test2. If I select a test1 then need to show only some question choices, and remain for the test2. For ex. a variable contains tes...
Hi, Our change request is configured in such a way that once any change request is closed, all the fields become read-only. Now we have a requirement where, we need to update the close code from "successful" to "successful with issues" if any inciden...
Hi All, I am using below API to retrieve KB articles into Microsoft Teams. https://test.service-now.com/api/now/table/kb_knowledge?sysparm_query=GOTO123TEXTQUERY321=notepad^ORDERBYDESCsys_updated_on&sysparm_limit=5 I have created a knowledge article ...
Hi. For an apprenticeship project, I try to add an IT Kiosk in a Service Portal in using Walk-Up Experience ServiceNow application and set-up the application according to requirements of the project. To do this, I tried to clone the widget Online Che...
Hello All / @Mark Roethof , I my PDI, when click on VA chat icon shows message the "No chat Agent Currently Available". How can activate agent ? Please guide me for stepping and solution.
Need to Auto close the ticket from resolved to closed after 7 days.I have written a scheduled job script but its not working. Pls help me in this. var query = 'state=8^sys_updated_onRELATIVELT@dayofweek@ago@7'; //state is resolvedvar gr = new GlideRe...
I have created Scripted REST API for inbound create incident using POST method, while testing I can see only incident is creating but not test values are populating in the same incident, please help me in modifying the following code which I used. ...
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