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How to call email script from Button in email notification

Hi Team, I've an requirement, when I click on button on email it should send email to our instance. I've email script and script inculde in place. But how to call email script in button.    Notification Preview:  Source code:   Email script that ne...

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Chaiatnya by Tera Contributor
  • 967 Views
  • 4 replies
  • 0 helpfuls

Resolved! How it's possible to remove click on report ?

Hello ! I'm using the widget report on my service portal. I can display report but i want remove/disable the click on the report to avoid to display record. Just like a simple report/graph. I'm searching the solution since a moment but doesn't find a...

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Maxime Noah by Tera Contributor
  • 1985 Views
  • 6 replies
  • 4 helpfuls

Resolved! List View and Form View is Showing different values.

Hi, in the incident form, the value for pos environment is showing two different values in the form view and in the list view. Checked everything, there is no problem with dictionary entry. Anyone knowing how to solve this issue? Any help will be app...

Resolved! How to fix this errors to Back-out my update set

I committed my update set from dev to test instance now i'm having issues to the updated set the catalog item that i develop on dev instance does not reflect correctly to test instance. and now i have problems to back out my update set is there a way...

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Benjamin14 by Giga Contributor
  • 1956 Views
  • 6 replies
  • 1 helpfuls

Resolved! Integration attachement error: Response body was requested to be saved as attachment. It's not available through getBody() anymore.

Hello, I have a script wich integrates Azure devops. When I add attachments from a specific group, it works well, but when I try with another group, the catch script returns: "Response body was requested to be saved as attachment. It's not available ...

Facing issue with Import set and Data source

Dear All, We are facing an issue related to Import set/ Data Source ServiceNow consumes a file from ftp server through SFTP file retrieval method. From the past few days we are noticing that Import sets are completing with errors or in other words, n...

Pass field value from Interaction to Catalog Item's variable.

Hi All, In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Descri...

manish123 by Giga Guru
  • 486 Views
  • 2 replies
  • 0 helpfuls

Resolved! Clicking dashboard is resulting in an Empty page

Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...