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Major Incidents, getting the right people on a SWAT/Bridge.

What are major incident teams successfully doing to get the right people on a SWAT/bridge for a major incident?  Do you start with a core team you always call in such as (network, firewall, server, middleware)?  What is working for you to improve res...

Resolved! Change KB article link generated by attach button

Hi All,If an Agent wants to add an KB article as a comment to an Incident, he can use the attach button at the "related (contextual) search results" section.The "Attach" button creates a comment like this:[code]<a title='Are Copyrighted Files Illegal...

Moving the states to OOB in Change management

We are going to revert a few functionalities to OOB in change mgmt. OOB instance has values like New, Assess, Authorize, Scheduled, implement, Review, Closed and Canceled. Current values of our instance are Draft, Planning in progress, Approval to im...

Ui action for problem form

We have a requirement that, we need to add one Ui action to the related list of outages in problem form. When we clicked on that button, it should open a list view of outages. Can any one help me with the script. Any help will be appreciated. Thank y...

Resolved! Display infomessage with link to the related list records

Hi Community, I have a requirement to display an infomessage that contains the link that will direct to the list of records in the related list. Like for example I have an incident, then I have a related list called Incident Tasks, the infomessage is...

Ramel by Mega Guru
  • 1617 Views
  • 19 replies
  • 1 helpfuls

How to set Endpoint URL in Rest Message

Hello All, Below is the Endpoint URL i am trying Rest Message :   https://dev.azure.com/CISApplications/project/_workitems/create/Product%20Backlog%20Item     I am unable to set url as endpoint i had tried with variable as well.  error - page not fou...

Rohith_0912 by Tera Contributor
  • 873 Views
  • 1 replies
  • 1 helpfuls

How to connect to SAP system from service now via REST?

Hello, We would like to connect with our SAP system to intergrate the user locations. As of now we are downloading the user info as a csv and importing it in Snow. But we would like to use REST API so the user info specially user location is updated ...

Renu3 by Giga Contributor
  • 1631 Views
  • 3 replies
  • 0 helpfuls

Resolved! Scripted rest api

Hi, I have a requirement to create RITM using scripted rest api. The values should be passed as json. Any leads to do this would be highly appreciated. TIA!   -Ruchi

Rj27 by Mega Guru
  • 3234 Views
  • 15 replies
  • 5 helpfuls