How can I autoclose problem after 5 days of resolution

[akshayjain]

How can I autoclose problem after 5 days of  resolution

[Omkar Mone]

Hi 

Close problem on what condition ?

[Chuck Tomasi · Accepted solution]

I recommend setting a system property (my.problem.resolution.days) and using a scheduled job against it to query for active records that are resolved 5 or more days ago. If you want make this easier... Consider doing this without any script with a simple update set add-on that I made specifically for situations like this.

Scriptless scheduled jobs

[Chuck Tomasi]

If you've got Kingston or later, you should also consider doing this with Flow Designer.

[Evan McElfresh]

Hello from the future - 

Yes, use Flow Designer!

• Trigger: Scheduled Daily
• Action 1: Look up records with the following conditions:
  • State is Resolved, and
  • Updated | Relative | Before | 7 Days ago, and
  • Resolved | Relative | Before | 7 Days ago
• Action 2: For each item in Action 1
• Action 3 in the 'For each loop' from Action 2: Update Record with the following fields:
  • Problem state | Closed
  • State | Closed
  • Work Notes | "System auto-closed Problem after being in Resolved state for 7 days"
  • Closed by | Action 2 > Problem Record > Resolved by