How can i change service operation workspace search engine from zing to AI Search?

ankitk6 · ‎06-04-2025

Please provide me the detailed steps to configure this?

and please do not provide Chat-Gpt response

Dr Atul G- LNG · ‎06-04-2025

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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ankitk6 · ‎06-09-2025

Hi @Dr Atul G- LNG

I migrated the SOW to AI search using next experience interface, and status is also showing as migrated. However, when i perform a search in SOW, I'm still getting the same result as before i.e. from Zing search.

Please guide me how can i fix this.

Kind Regards

Ankit

Dr Atul G- LNG · ‎06-09-2025

Hi @ankitk6

I think this requires indexing; if that’s not the case, try clearing the cache and check again. Also, how are you validating whether it’s using AI search or Zing?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎06-04-2025

@ankitk6

check the links shared by Atul

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader