How can I change the picture of an item in the Service Request Catalog if the [Update][Delete] Options are missing? - Anyone ran into this?

[MO1]

A colleague create an item in the request catalog.

That is fine, pretty standard stuff:

He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option?

Did anyone run into something like this before?
Is this a know issue?
And is there any way to change the picutre aside from via the options that are missing now?

[arielgritti]

Hello Try with another view. Ariel

[MO1]

Sadly no change.

I tried Advanced, Default View and Item Designer, but in none of them do I see the option to change the picture 😕

[Prateek kumar]

Can you try a different browser and see if that helps.

try clearing broswer cache and instance cache too.

for instance cache:

https://YourInstanceName.service-now.com/cache.do

[MO1]

Switching Browsers, clearing browser cache (or even working from completely different devices for that matter) did not change anything.

I would rather only clear the prod instance cache as a last resort, since there is the performance impact on anyone while it rebuilds.

Is there anything else I could do here?