Hi, I have set up a change model with specific states :New, Assess, Scheduled, Closed and cancelled. This works fine however, when the Change assigned to person progresses the change from New to Assess, suddenly the fields become read only across the...
In my catalog item I am trying to populate the variable Phone number with the mobile number of change implementer.Below is the configuration done in auto populate section of catalog item's Phone number variable.Dependent Question: Change ImplementorR...
Hi All, Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow. Thanks,Sneha K S(ICORE-CIS)Wipro...
Hi All, I have created a write ACL with the state field and assigned a custom role to allow the user to edit state field. However, it is not working. Since, there is a write ACL for table level with "asset"(OOTB) role is restricting.Can anyone help m...
Hi Community, I have a problem concerning translation of Catalog Items names. I did all the translations manually (by clicking the 'edit translation' button and then translating field by field). I already had installed Localization Framework. The 'na...
Hi,Can some one will help on the below error message. Thanks,
Can we encrypt a variable in a catalog item
Hello, Our Requirement is In change request approval field must be synchronized to Ctask.Ex: In change request if the approval field changed to approved , then Ctask also approval field will change to approved.Attached screenshot.I have tried one aft...
Hi All, We have this Code Written to Convert the Base64 Encode String to JPEG Image in ServiceNow. It is creating the Image but Gives an error as a corrupt file. I would appreciate your help here. //var fileName = 'my_file.jpeg';//var contentType = '...
var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for);
I have a question about the All Templates Filtering on Incidents. Is it possible to search for multiple words on separate templates? Or configure ServiceNow to do this? For example, typing one word will search all the template for that one word. If...
Hi All, I have a requirement i need to set the Assigned_to field value on alm_hardware from cmdb_ci_computer assigned_to. we have a catalog item in the variable name called ( serial_number_all ) which is having name of asset. that asset name populate...
Hi all,i want to update the activity logs when ever the state changes, Actually the Activity changes in usual flow, i following state show in screen shot.The activity logs are good till the state in closed complete but when i re-opened the engagement...
A user is complaining that they are seeing a blank page , when they click create new , from your custom inventory application.you have confirmed that they can see the inventory application, and the create new module on the application navigator.what ...
Hi,I want to add the multi values selection from the dropdown which field type should i use. Please help me out i don't find anything for multi value selection. Thanks,
