Hey, I need to have a custom work notes field and activity list, on a custom table.I couldn't create a work_notes field without the u_ prefix therefore I couldn't use the Formatter option on that table.Is there a solution to have the popular work no...
Hi,I'm generating a Bar chart to get the list of incidents that are breached and not breached by assignment group. I'm stacking by hasBreached field. So the legend of the report shows as false and true. Can this legend label be changed to SLA met a...
I have a requirement to make the UI action visible only when logged in users group is part of certain groups. I created a system property which stores the sys_ids of the groups and want to call this system property in a script Include which I can add...
Hello I have a business rule setup on incidents which limit some ITIL users to only see tickets assigned to their assignment group:if(gs.getUser().isMemberOf("GROUPNAME")){ current.addEncodedQuery("assignment_group=GROUPSYS_ID"); However I also want ...
Hello Team, When i hit the API am getting below response.{ "result": { "message": "Records created successfully in UserTable and ProblemTable" } } I don't want the result object to be shown.can you please help me in this. Thanks.
Hi I've created a business rule on the change_request table which is triggered when change state goes to implement and the action is supposed to update the affected configuration item state to "in maintenance". I can see in the business rule debug th...
I am working CSV files. I have an UI action on my ticket form, when user clicks on ui action the attachment available on the ticket will be copying to my data source and processing transform map and working fine. My problem is when multiple users wo...
Hi All, We have an issue where our agents sometimes put in poor notes, code things wrong, etc, in Incidents. We have a process to review a few tickets a day but this also sometimes falls to the back burner. I was thinking of having something like wh...
I have a customer that subscribed for ITSM Pro licences that comes with 1 Agile Team license (PROD12492). 1. How can customer activate the plugins? 2. What are the typical use cases and features available? Thank you.
Hi, If ticket is assigned to inactive user, push the ticket back to open / new state , remove the assigned to user, add a work note stating assigned to is inactive hence assigned back to the assignment group (Incident and Request) How to achieve this...
hi alli want to create a report on average time taken by a assignment group to resolve each incident which are assigned to them in a week can any one provide relevent solution for this
Good afternoon Hive Mind I wondered if anyone could help me add a column to the OOB Change Schedule? It's a great tool to visualise the calendar but would be much more useful if the short description was presented in the main columns instead of havi...
On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...
Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...
I have written my Notification on sysaproval_approver table. So the catalog variables on RITM table. I am not sure how can I add catalog variables in condition or advanced conditions. Just assume the catalog variable 'Access' is a Type of Select Box ...