Hello, I am calling script include from reference qualifier. If requested for is logged in user and he is not a manager and not having ITIL role, then he should able to see only his record in Requested for variable. if (grusr.manager_flag == false) {...
Hi All,I am trying to analyse a field "Assigned To Me" which actually should provide only those tickets which are assigned to me.Instead it returns ticket with various states (assigned, completed, rejected etc).Requirement: Tickets under Assigned To ...
how can I change the color of the dialog field to make a favourite? For some reason it is in white and the letters are not visible.
Hi Experts, Please help me in finding a way to generate list of roles and groups providing read/write/delete access to a table.and generate report of it. Thanks
When notification is triggered to assigned to, the hyperlink should also be added in the notification which redirects to the list of incidents assigned to that user. TIA.
Hello Folks, I'm trying to pass 4 parameters thru event queue from a scheduled job run script. In parm 1 I'm passing sys_id for recipients, parm 2 passing Json object to use in mail body. I need to pass two more parms thru event queue. But it is...
Hi, My requirements is : The new tab menu in service operation workspace (as per attached screenshot) should be hide for simple itil role user and for other should be visible. I have visit on https://docs.servicenow.com/en-US/bundle/vancouver-it-serv...
We don't have Vendor Management Plugin installed in our instance but we do have Service Credits in our instance. We are not sure how it came through. There are no installation logs or Install Dates in the plugin.Could some other Plugins have installe...
ITIL user is not able to see inactive groups.can we change "query BR" or any other way for this. currenty i'm working on catalog item where i have group restriction(means if group exists they the value should clear)this validation is working fine but...
I have seen dashboards where a slicer with options for "3m, 6m, 1y, YTD, 2y, All" shows up and when you select, the charts adjust to shows only the timeline specified. You can see below an example of what I'm saying... the slicer on the top left par...
Hi All, I have a requirement in Change Request form, in the category field below are the choices, when we select the below choices , another varible called CMDB checkbox, automatically it needs to checked , how to acheive this Decommission - Applica...
I was working on an article in SNOW (KBA00322077), and I had a sentence between to numbered items. In the image below, when I tried to use the number formatting, it defaulted to 1. Is there a way to change the number value? I manually typed the “3.” ...
Hellois there a way to build a report that shows who has published a knowledge article? Thanks,Sonja
Hi Everyone,We have a system that's integrating to our instance via API. When the system attempts to connect to our instance using query 1, no results are returned but when query 2 is executed, results are returned. Is there any way for us to configu...
I need to make the label of a multiple Choice variable, question to appear in bold color in the Service Portal. How can I achieve this? It should be implemented only for a specific item, so a widget wouldn't work. Please advise.
