Hello, We need to implement round robin assignment rule on one group " Globla incident" where Group members works in Three regions APAC, EMEA and AMER. all Agents are in "Global group as well as Regional Groups ( APAC, EMEA and AMER - based on thei...
Hi Everyone, I have any requirement to get the parent record Created By NAME(i,e sys_created_by) on notification body by using email notification script. Notification triggered on child table. I have coded the below lines of script and it's getting c...
Hi ,I have a before Business Rule on the table 'problem' with error msg displayed that prevents the change of state from 'open' to 'resolved' or 'closed' if the problem still have open tasks . There are no conditions based on the role or user in the ...
Hi,I want to auto populate Issue location, CCID, Simphony ID based on the opened for.But here Issue location and Simphony ID is coming from CCID table sys_user (user) table screenshot: CCID Table has Simphony ID and Issue location: Thanks,Sreenadh ...
Hi Team, I have requirement to create email notification for assignment group member once SR task is assigned to them. But it should be allow to subscribed users whenever they needed. OOTB the notification preferences primary email is automatically e...
Hi All,I have a widget that using the 'Typeahead Search' widget.When I'm using it from the Service Portal it works (returns the requested query) but when I use the same widget in the other portal, it's not working (no matching found).Does anyone know...
HI , I have one requirement . can anyone please help , Thanks in advance I have a field named short_description and description . write a client script to limit short description field to 30 characters , description field to 70 characters in the i...
until unless confirmed by the caller whether the incident is resolved perfectly how can we treat it as solution and can go forward to create knowledge article??I got a question saying that why it is in resolved state when it has to be on closed state...
Hello All, I have a requirement to show 2 variables in task level but not on RITM and Form level.For this I have made the variables as Global True and written a UI policy to hide these on form and RITM level.So this works well and these are visible o...
Hi All, We need to calculate the age of each RITM. How can we achieve this? Requirement is to show this data (age of each RITM) in Dashboard. Thank you..!!
Hi All, I have issue on a catalog item variable autopopulate from backend. I have created a new catalog itemAdded 3 Variables 1. Requested for ( User reference table)2. User Email ( Auto populate from user reference table dot-walkin EMAIL)3. Reportin...
Hi Experts, I want to set the instance default language to "British English (United Kingdom)". I could not find it in "System Localization" module. Please see below screenshot. Please tell what I need to do to set the language? Regards Ramandeep
Hello guys!This regards a Record Producer. I want that when you point with the mouse over one of the Multiple Choice options, that a specific help message is displayed for each option you hover over.How do I achieve this? Should I create an onChange ...
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Hi, I tried to create record through action in flow designer. But, previously I have selected table name in the 'Table' field and updated the fields. But right now, it's showing fields like 'Name' and 'Entity'.It's looking like strange, because I una...
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