I have a UI action as a replacement for the Implement button, as it performs additional checks. Everything works except the redirect. Instead of redirecting back to the Change Request, it goes to the list visited page. Can anyone see what I'm doing w...
Like in incident, my client is wanting to be able to utilize a list collector variable on a catalog item that will allow them to select multiple people to receive notifications about that request. Is this possible and how do I do it?
There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...
Good day! I am updating our holiday schedule since there is a change in our holiday schedule. We get 4th Thursday off every year in November for Thanksgiving, plus the day after. Now they added the whole week. Right now, I only put down Thanksgivi...
What is the use of "do not select first choice" check box in the variable. what it prevents?
I'm creating a subflow that runs a manager approval in flow designer. I've created a test flow that triggers from a test form and then runs the subflow. Everything works fine when I run it through and the manager approves the request. The requeste...
I'm trying to delete all outbox emails with a ready state. I want to do some testing with a few users without it sending everyone in the company emails since this was a clone from PRD. Any assistance would be greatly appreciated. I tried to via Ta...
populating category and subcategory based on the CI#incident
Is there a way to add Reply to field in the Compose Email page below?
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
Hello Developers, What are these Attributes on catalog item?How do we use them? I have a situation,I have created a reference field in the item referring to 'cmdb_ci_business_app' table & there is a custom field on the table called 'A-Code'. On the P...
Hi,I've 3 tables which are extended from cmdb_ci base table.1. cmdb_ci_business_app2. cmdb_ci_aws_account3. cmdb_ci_ec2_instanceI can see in cmdb_rel_ci table, there is a relationship exist between 'cmdb_ci_business_app' and 'cmdb_ci_aws_account' tab...
We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period. Does anyone know if/where this...
Hi All, Has anyone experienced this error before when trying to set up account recovery? I have enabled the correct plugin and properties but this internal error persists. As you can see MFA has been configured correctly and that works, however, clic...
When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. help me with the best solution. thanks in advance,regardssaikumar
