Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...
Hi Greetings!We have a customized portal and when I go to Service portal and open my requests tab. In the already raised request form the attachment paper clip icon is not visible on portal, please help with this fix.Thanks
Hi All I am trying to establish a database view on incident and question answer table that connects the incident table with the template questions table.Tables=Question Answers and IncidentConnect Template Answer to Incident However i want all where...
I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
What is Update Set and how to navigate it ?
Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...
Hello All, In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates. url when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it ...
[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...
Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...
Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
