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Resolved! Reporting on historical data in ServiceNow

I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...

KASDIT by Tera Contributor
  • 2085 Views
  • 4 replies
  • 2 helpfuls

Task attached to one catalog task should reflect in other

Hi friends,I am working on RITM workflow.During entire flow, I am creating 5 catalog tasks one after the other for 5 different groups. My requirement is that when a group attaches a file to catalog task then the same file should be attached to other ...

Asmita7 by Tera Expert
  • 364 Views
  • 5 replies
  • 1 helpfuls

Resolved! To check checkboxes based on field values

Hi Community, When user selects some variables values as approved from the dropdowns on catalog task, i want to check some checkboxes on the cmdb_ci form.For e.g., if xyz is selected as approved from the dropdown list, then it should check xyz checkb...

Copying string field value into reference field

Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...

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Community Alums by Community Alums  
  • 1172 Views
  • 19 replies
  • 8 helpfuls

Emails aren't being received from external addresses

Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...

Ezra Kim by Tera Contributor
  • 829 Views
  • 2 replies
  • 0 helpfuls

Create a functionality (Button) to upload documents on each course

Hi There, Greetings!!! I have created one service portal page, on which I am populating courses from course table and showcasing them on it. I have to create a button through which course assigned_to user should be able to upload attachment to the re...

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Community Alums by Community Alums  
  • 248 Views
  • 4 replies
  • 0 helpfuls