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Service operation workspace overview

Hello, Any experts on Service Operation workspace..I need some urgent help. I am creating a custom landing page and added out of box, and viewport. after that, the dashboard is not work as expected. When I click on the Doughnut chart, no data is rend...

Resolved! Create percentage report in servicenow

Hey Community, I have a requirement to create percentage type report in ServiceNow. I tried finding it under report but was not able to find. Hoping to get some help here. Thanks

SnowUserDev by Tera Contributor
  • 4336 Views
  • 9 replies
  • 9 helpfuls

Resolved! CHange Approver Workflow

Good morning, Surely my question is trivial but I changed approvers more than a year ago and I don't remember where the lock icon is located to change the approver (step approver workflow) If anyone can help me Thank you

vlcaucci by Kilo Expert
  • 741 Views
  • 5 replies
  • 1 helpfuls

Resolved! Survey - assessment_take2 public page issue

Hi AllMay I know how to hide the "This survey is in regards to Incident: " blue color InfoMessage box from the assessment_take2 public page.I am seeing the below behavior.When user is logged in: This message is being displayed on top and the RP.getPa...

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abhithen by Kilo Expert
  • 1914 Views
  • 7 replies
  • 0 helpfuls

Create additional filters to limit displayed knowledge by user

What would be the most straightforward way to create additional filter conditions that limit the displayed knowledge on the service portal by specific user attributes, e.g. 'language', 'department' without creating user criteria on each individual ar...

User388805 by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Add two Name Pair Values to set value to a Name pair type field

I have below valuesa = {"name1":"value1", "name2":"value2"}b={"name3":"value3"} and i need to get result added as below:c= {"name1":"value1", "name2":"value2","name3":"value3"} To set value into a Name-Value Pair type field . Please suggest a script ...

RC19 by Tera Contributor
  • 1165 Views
  • 6 replies
  • 2 helpfuls

Application Availability Metrics

Our company has IT Service Management stood up.  I am being asked to create application availability metrics and I am looking for some direction on how best to solve it.

Resolved! User with no role is not able to approve request

When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp2) Native - my approvals is not visi...

gayatri38 by Giga Guru
  • 593 Views
  • 2 replies
  • 2 helpfuls

Alternate solution for current.sys_id in Scheduled job run script

Hi All, The below code is working in BR but not in a scheduled job so what is the best way to replace gr.addQuery('sys_id', current.sys_id); in a scheduled job run script? var gr = new GlideRecord('u_custom_integration'); gr.addQuery('sys_id', curren...

jobin1 by Tera Expert
  • 1089 Views
  • 15 replies
  • 0 helpfuls

CSV file Transform script

Hi Expert, I'm trying to Map data from CSV file which is using " | " pipe as a delimiter.Is this possible to import the CSV file and than transform to the Target table fields.As I tried mapping the fields. this how it is seeing.   kindly assist!  Bes...

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Resolved! Create Report Showing New, Open, and Resolved tickets by Month

I am looking to create a single spine time series to show New, Open, and Resolved tickets month by month. My report will be created using New tickets and then I will be creating datasets for Open and Resolved. The issue I am running into is that the ...

How to re-set "Requested for" on Request and Requested Item

I have used the following code on REQ table to update the "Requested for" on Request based on "Requested for" variable. The "Requested for" on Request was updated as expected, but the "Requested for" on Request item was only updated its Display Value...

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Dyong by Tera Contributor
  • 253 Views
  • 1 replies
  • 0 helpfuls