How can I change the picture of an item in the Service Request Catalog if the [Update][Delete] Options are missing? - Anyone ran into this?

[MO1]

A colleague create an item in the request catalog.

That is fine, pretty standard stuff:

He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option?

Did anyone run into something like this before?
Is this a know issue?
And is there any way to change the picutre aside from via the options that are missing now?

[Beyonslay]

hello, have you tried to minimize the size or to shift the view slightly to one side?

[MO1]

Tried.

Sadly not working.

No change in any way shape or form to the View fixed it.

[chaffou · Accepted solution]

Hi MO,

You can update or delete the image from the service portal. When you are on the item it self, do a "CTRL + Right click" and select "Open sc_cat_item"

It works for me.

[MO1]

That worked!

Thanks.

And thank you to everyone for trying!

Awesome community here.

Love it already.

[Chiu]

I have the same problem, after copying an existing catalogue item, the picture has the Delete and Update links missing...

Thanks for the workaround from editing it from the service portal.