How can I change the picture of an item in the Service Request Catalog if the [Update][Delete] Options are missing? - Anyone ran into this?

MO1 · ‎11-17-2018

A colleague create an item in the request catalog.

That is fine, pretty standard stuff:

He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option?

Did anyone run into something like this before?
Is this a know issue?
And is there any way to change the picutre aside from via the options that are missing now?

chaffou · ‎11-21-2018

Hi MO,

You can update or delete the image from the service portal. When you are on the item it self, do a "CTRL + Right click" and select "Open sc_cat_item"

It works for me.

View solution in original post

Ken24 · ‎09-25-2019

This issue is still in Madrid. And the "Accepted Solution" still works.

Ken