How can I copy information from the Description field to additional comments in Incident
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04-22-2024 06:44 AM - edited 04-22-2024 08:04 AM
Hello,
As per the client's requirement, I´d need to copy information from the incident description to additional comments when the Incident has been created.
I created the BR on Insert. Could anyone advise me on how to proceed further with the scripting part?
I was thinking to start with something like this:
var description = g_form.getValue('description');
g_form.setValue('comments',description);
Thanks
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