Hi @DIVI1 ,
Try below code
(function executeRule(current, previous /*null when async*/ ) {
var ticketcmdb = 'GFP 0020764392 000';
var ticketcat = 'Human Resources Payroll';
var r = new sn_ws.RESTMessageV2('NTT API Integration', 'NTT POST');
r.setStringParameterNoEscape('u_description', current.description);
r.setStringParameterNoEscape('u_short_description', current.short_description);
r.setStringParameterNoEscape('u_state', current.state.getDisplayValue());
r.setStringParameterNoEscape('u_priority', current.priority);
r.setStringParameterNoEscape('u_system', ticketcmdb);
r.setStringParameterNoEscape('u_category', ticketcat);
r.setStringParameterNoEscape('u_number', current.number);
r.setStringParameterNoEscape('u_comments', current.comments);
r.setStringParameterNoEscape('u_work_notes', current.work_notes);
r.setStringParameterNoEscape('u_assignment_group', 'SAP');
r.setStringParameterNoEscape('u_correlation_number', current.isp_ticket);
var response = r.execute();
var responseBody = response.getBody();
var statusocde = response.getStatusCode();
var errormsg = response.getErrorMessage();
gs.info("responseBody" + responseBody);
var responseObj = JSON.parse(responseBody);
gs.info("Correlation number check " + responseObj.correlation_number);
current.u_isp_ticket = responseObj.correlation_number;
current.work_notes = "information: Ticket successful created. Ticket number: " + responseObj.correlation_number;
current.update();
})(current, previous);
Still if you are facing share the logs and check what values you are receiving
If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
