How can I grant a manager the ability to view a inactive user profile

John H1
Tera Guru

I have designed a form that allows manager to re-assign task once a user leaves the company.

My problem is one the account is no longer Active the manager cannot see them. I can because I'm an admin.

What role can I grant to allow read access to user profiles that are no longer active?

2 REPLIES 2

AnirudhKumar
Mega Sage
Mega Sage

As you may have already discovered, the reason this manager is unable to view inactive users is due to a OOB Query Business Rule. To answer your question , you will need to grant admin role to your manager (which will trick the BR)... but then, that's not a great answer, isn't it ðŸ˜‰

The right approach to this problem is to create a Business Rule that runs anytime a user becomes inactive, and then query the tasks assigned to this user, and reassign it to somebody else.

John H1
Tera Guru

Working with support to build a role and that to the business rule