How can I grant a manager the ability to view a inactive user profile
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‎07-17-2024 02:04 PM
I have designed a form that allows manager to re-assign task once a user leaves the company.
My problem is one the account is no longer Active the manager cannot see them. I can because I'm an admin.
What role can I grant to allow read access to user profiles that are no longer active?
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‎07-17-2024 05:35 PM
As you may have already discovered, the reason this manager is unable to view inactive users is due to a OOB Query Business Rule. To answer your question , you will need to grant admin role to your manager (which will trick the BR)... but then, that's not a great answer, isn't it 😉
The right approach to this problem is to create a Business Rule that runs anytime a user becomes inactive, and then query the tasks assigned to this user, and reassign it to somebody else.
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‎07-22-2024 07:39 AM
Working with support to build a role and that to the business rule
