How can I handle mobile phones and SIM Cards in ServiceNow?

[lucacaputo]

I'm looking for recommendations on how to best use ServiceNow to track our mobile phones and SIM Cards and if there are plugin or sections dedicated to manage them in ServiceNow.

Thanks in advance

[Nitesh Balusu]

We use hardware asset management, where we enter the IMEI number of the mobile we issued, the amount the company is paying for the employee for reimbursement, their sim card/mobile number, etc etc.

We have a catalog request to order a mobile phone or sim card.

You can always create an asset record automatically when a user orders a new device/service, and you can also have another catalog item where an employee can submit a request to cancel their service or manager submits to reclaim their devices when the employee leaves the company. This catalog item can automatically change the state of the asset record to cancelled/employee left the company etc etc 

[gauravbhandari]

Hi Nitesh,

I have same requirement to order mobile phones/sim cards etc. Could you please elaborate how did you do this. Are you using Asset or CI to store SIM cards/phone numbers etc. and how you managing inventory and how assigning these to users etc. I have couple of questions. if you can help me to understand how should i start. I would be very helpful.

Thank you very much,

[stevenfroggattk]

Hi Gaurav & Nitesh,

If you can share any information on how you implemented this that'd be great.

I also have a similar requirement to hold this information and would like to try and use automation to reclaim devices/transfers assets etc.

Thanks

Steve

[Scott Halverso1]

Adding to this thread that now (Paris/Quebec/Rome) out-of-box we like to utilize the cmdb_ci_handheld_computing CI class for tracking the mobile phones.  It has a field called ICCID that stands for Integrated Circuit Card ID, a 19- or 20-digit number that’s typically printed on the back of a SIM card. The ICCID is a globally unique serial number—a one-of-a-kind signature that identifies the SIM card itself.  This CI class is also the class that the out-of-box Airwatch/VMWare Workspace One Service Graph integration utilizes.

In Rome, for customers that have paid for HAM, there are new fields added to the Hardware Asset database schema that includes the fields carrier, device active, enrollment date, imei, phone number, reference to contract and upgrade eligibility date.