How can I hide the author field from a knowledge article?

[Alan J_ Robinso]

I am trying to hide the 'Authored by.." information when users are viewing knowledge articles.  I have tried 3 solutions.

"Plan A": I commented out the necessary code within the "kb_view" UI page.

"Plan B": I set the "glide.knowman.search.show_author" system property to "false".

"Plan C": I applied a "read" ACL to the "Author" field of the knowledge article table.

None of these solutions has been successful.  I am looking for a "Plan D".  Please advise. Thank you!

Alan J. Robinson

Integrated Solutions Management

arobinson@ism4it.com

Dayton, Ohio (EST)

[Prateek kumar]

Ok, OOB it is in this widget(KB Article Page) but this is readonly.

You have to clone this widget and comment the below lines in the HTML template

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/t_Clone...

Once you made the changes you have to replace the OOB widget with your cloned widget on the page

Let me know how it goes

[EraShawn]

I was able to remove the 'authored by' field from displaying in the portal article view by updating the 'Page Specific CSS' field on the page: 'Knowledge Article View' to include '.author{display: none;}'.

I was also able to remove the authored by field from the 'Most Useful' widget list on the article page by setting system property 'glide.knowman.search.show_author' to false.

[rmn2]

Where do I find this property?

[Rohan Gladman]

[abrahams]

I am struggling with this issue within ServiceNow core/base platform.  I've tried all the steps you tried as well.  Does anyone know how to hide Knowledge article author in the core platform?