ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Change created by to system

Hi Everyone, we have 2 catalog items, If HR submits the first one, it will create a new user in sys_user table, the second form is to update few attributes, When the user gets created in servicenow it is showing the persons name in created by. I want...

Arjun4 by Tera Contributor
  • 711 Views
  • 3 replies
  • 1 helpfuls

There is a line in the portal of a catalog build I've just modified that appears to be from adding a rich text label. It breaks up the flow of the page, and I'm wondering if this line can be removed?

I'm modifying a catalog build for our service portal, and using a rich text label for a bulleted attestation list. The specs require me to include an acknowledgement checkbox, and the rich text label is creating a line that divides these two variable...

Script to trigger workflow approval based on variable

I've been working on a catalog item for file share access. I have UI policy actions that only show the correct options based on what drive they select.   I created two select boxes: 1. What drive do they need access to? (two options - Y or Z) ...

Tyler Jones by Tera Contributor
  • 838 Views
  • 3 replies
  • 0 helpfuls

On-Call: Assign and Notify with Twilio SMS

Has anyone successfully deployed the On-Call: Assign and Notify workflow to send SMS Text to an incident assignee via Twilo Direct? I verified that I can auto-assign and send a text message via trigger rules and addition of the Notify/Send SMS action...

Rob Keeton by Tera Contributor
  • 1265 Views
  • 1 replies
  • 1 helpfuls

Received mail stating "ServiceNow Certification Invalidation"

I took CSA recently and passed. Two days back I received mail as shown below When I opened my Nowlearning it is showing as below   Do I need to take course and exam again by paying amount or they will issue Voucher for the same. What is the next st...

find_real_file.png find_real_file.png
Madhav6 by Tera Contributor
  • 891 Views
  • 4 replies
  • 0 helpfuls

Not getting sys id of the attachment when using g_form.getValue

Hi. I need to grab the sys id of the submitted Attachment variable so that I can push the same image ( submitted by the user) to sc_cat item table.    I am not getting the sys_id of the attachment variable. It is coming blank when I am using getValue...

EKTA2 by Tera Expert
  • 1264 Views
  • 17 replies
  • 0 helpfuls

Resolved! Want to fetch field value from response of GET REST message

Hi @Ankur Bawiskar  I am calling GET method and fetching below response. [{    "expand": "description,lead,issueTypes,url,projectKeys,permissions,insight",    "self": "https://.atlassian.net/rest/api/3/project/10013",    "id": "10013",    "key": "ACQ...

Integrate servicenow with checkmk

Can anyone please let me know how to integrate checkmk with servicenow?   Do we require any servicenow plugin or create any rest API's ?  All I know is, a separate user needs be created and assigned ITIL role for incident (create/update).  @sachin.n...