Hello, We have some questions regarding the use of contracts : -On the renewal tab when you check the auto renewal, you have the possibility to select the option (1, 2 or three years). If let's say we check one year, does it mean it is automaticaly r...
How to remove tags <p> This is created for testing </p>. while exporting data to Excel in List view. Description field is HTML field. Please suggest any possible way to remove tags in ServiceNow itself, Not after exporting it to Excel.
Hi (function executeRule(current, previous /*null when async*/ ) {var gp = new GlideRecord('problem');gp.addQuery('sys_id', current.sys_id);gp.query();while (gp.next()) {}var gr = new GlideRecord('incident');gr.addQuery('problem_id', gp.sys_id);gr...
Hi Experts, I am trying to validate some fields using glide ajax but return false is not working alert is working. Could you please help me with this? After validation alert is showing but form gets submitted. function onSubmit() { var ga = new ...
hi @shloke04 I need to give write access to one field of cmdb_ci_hardware table. but parent table ACLs cmdb_ci table are conflicting . I have written acls on cmdb_ci. can you help
Hi, I want to hide the "System" activities from the activity list in the sc_task form for a given group. How this can be achieved? Please refer the attachment for more clarification. I want to hide all these kind of activities from System.
Hi All, I have Asset and requested for fields on the record producer, so Asset field on the asset table , so here my requirement , in the asset field need to display only hardware assets which are assigned to that user selected in the user field ? p...
Hello, What is the difference between Configure Dictionary and UI policy to make field read only and mandatory? --- Thanks & Regards, Shraddha Desai
Hello, How to delete field from Available field in form layout? I created filled but mistakenly I select wrong field type so I want to delete this field so how can I delete from available list? Thanks & Regards Shraddha Desai
Hi All, I am able to produce all fields from table using scripted rest api. What is the code or syntax to fetch some specific columns only? Thanks, Tara
Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...
Hello! I know that Comments are passed from parent to child within Incidents, and I understand why this works when it is the agent passing information down through the chain. But I am wondering what others are doing regarding updates from customers....
we are using below email script , when we click on 'Take me in to the incident' its navigating to itil(native view). kindly help me to redirect to portal view . email script - (function runMailScript(current, template, email, email_action, event) ...
I have created two UI policies on "sc_task" table as follows 1) Name/Short Description = Show Priority for Request Something Else Order = 100 When to Run = "Request item.item" is "Request Something Else" UI policy Action = priority field to make vis...
Extend a Script Include for ex ABC in a new Script Include and show how can you use a function existing in ABC inside a function of new Script Include