Resolved! How to use toggle script. I need to set automatic onhold in SCTASK in 30days
I am trying to create script to automatic set the onhold into 30days how can it be possible on the workflow using toggle script ?
Forum Posts
Resolved! Reference Qualifier for a variable based on the values of three previous variables
Hi, We have a requirement for making a list collector field (server) to show choices based on the values of variables selected previously (environment, operating system and application). We have a table including these 4 fields. There is a field in t...
Push notification for desktop
How we can send push notification on the desktop, if I am another tab I should get the notification, The requirement is like if someone is created an incident an assigned me then I should get push notification related that incident by push notificati...
Resolved! Automate the adding of users to groups via a request workflow issue
Hi, We currently have a automated request to add users to groups. The process is you select the group and the user via the form. When submitted a approval will be sent to the group manager. Once approved the user will be added to the group. This has ...
Custom HTTP Status Code
Hi All, I am working on an inbound integration(Webservice). If record is created, by default we get a Status Code '200', If its not created then we can see '400' status code. I want to throw Custom Status Code for partially updated record? If yes,...
How to extract all category subcategory item report?
How to extract Category Subcategory Item from incident table? All together report based on dependent value in one excel sheet.
How to make BR run only for interactive session
want to make bR run only for interactive session....Please help how to do it??
Resolved! User Criteria script to restrict 'Available for' on Record Producer to use field value
I'm trying to get a record producer on our portal to only be visible to certain users according to a new field on the user form, which is 'u_authorised'. I'm trying to do this via the 'Available for' list on the record producer and have created a new...
Resolved! unable to view images when exporting knowledge article in pdf
I export the KB article as per the below option.However after export it does not shows the images that are on that KB.
Trying to map the metric question string value to the additional information field for report.
Hello, I created a custom report to get positive and negative responses. The issue I am having is the customer wants to be able to view the string value of the question " Do you have any additional comments you would like to add" . I have been able...
SLA definition for P1 Incidents
I have a requirement to update SLA definitions for P1 incidents. The default schedule is 8AM-4PM. If the incident is opened in this time window, the SLA should start, and should not stop until the incident is solved. If the incident is opened outside...
Resolved! How to configure quick email
Hello team, Please help me how we configured the quick email functionality in form
Report to show all relationship mapping?
Hi,Is it possible to create a report which details ALL relationships that a CI might have both upstream and downstream. Essentially something similar to the relationship mapping?Was thinking a database view might work but not sure where to start.Rega...
Resolved! Cannot remove 'SNC_External' from 'Not Available For' on Catalog Item
I have a Catalog Item will won't let me remove the 'SNC_External' role from the 'Not Available For' related list. If I remove it and then click 'Save' it just gets added back in. Should I be able to do this?
How do you enable Agents to access Agent Workspace through the Navigator?
We are in the process of setting up Agent Workspace, initially just for use of our service desk. However, after giving them the workspace_user and agent_workspace_user roles in our sub-prod environment, they still can't see the 'Agent Workspace Home'...
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