How can I make KB categories and subcategories with the order i want in Tokyo?

[Wing Lee1]

I have read and try some way which many people is asking / sharing on internet like this.

Unfortunately, the ways provided were all failed in my instance.

Below screen capture is what I want.

But it always goes
- KB Categories

     - Sub Cat.

          - Cat. A

          - Cat. B

          - Others

          - Report

          - TimeSheet

     - ITSM

Please help!

Thank you.

[newhand]

HI@Wing Lee1 

I read the link you posted .

I think it really can slove your problem.

If you failed .  please check 

1.   did you modify the right widget ?

2.   if the widget can't be modified directly ,  you need to clone it and modify the cloned one ,then replace the cloned one to the page.

      and if the page using the widget can't be modified directly ,

      you need to clone the page and replace the widget with the cloned one, and then modify the link to the new page.

[Wing Lee1]

Hi newhand,

Thank you for replying.

I did clone the widget (KB Categories - KBv3) and edit the page with the cloned widget.

But it's not working.

And below is Server Script and HTML Script

Server Script :

HTML Script :

[newhand]

HI@Wing Lee1 

I read the codes , and find that the place you modified just effects on the top level  categories.

You also need to change the sort for the sub categories.

serve-side script  Line : 145 ~

var subcategories = new GlideRecord("kb_category");
subcategories = $sp.getSubCategories(cats.getUniqueValue());

// I can't find any information about $sp.getSubCategories，

//  But i guess the results is GlideRecord， have a try to use a  normal query with sort instead of this line.

categoryDetails.subcategories = [];
while (subcategories.next()) {
var category = getCategory(subcategories, level+1);
if (category.count != 0) {
categoryDetails.subcategories.push(category);
}
categoryDetails.showChildren = categoryDetails.showChildren || category.showChildren;
}